understanding the antecedents and consequences of customer satisfaction in the mobile communications market is important. this study explores the effects of service quality, trust and perceived value on customer satisfaction, which, in turn, affects continuance intention of mobile services. service quality and customer satisfaction were measured by multiple dimensions. a research model was deve...

In this paper we examine the relationship between advertising spending and perceived product quality. The questions we ask are: Does a product's advertising spending in ̄uence consumers' perceptions of its quality? If so, does the effect remain even after accounting for objective quality, price and market share? Does knowledge about objective quality, from Consumer Reports or usage experience, a...

background annual four to five thousand babies are born with hearing loss in the iran. hearing impairment is a disability that affects the quality of life of people with this problem. these individuals need to support from family and friends because of their specific conditions that this received support has impact on their quality of life. this study was conducted to assess the status of perce...

Perceived quality in game audio is not a question of audio quality alone. As audio is usually only a part in an overall game concept consisting of graphics, physics, artificial intelligence, user input, feedback and so forth, audio has been considered to play a relatively minor role in the overall experience that a game provides. Consequently, a lot of effort has been put into providing near ph...

Wireless networks typically suffer from packet loss and variable bit-rates due to bandwidth variations when, for example, video is transported between different devices in the home. Users who are watching video sent over wireless networks will therefore often experience jerkiness and blocking in the image. To intercept the effects caused by those problems, adaptation methods such as I-Frame Del...

The end user experience of service quality is critical to the success of a service provider’s IPTV deployment program. A key element involved in validating IPTV quality of experience (QoE) is how quickly and reliably users can change TV channels, often referred to as channel zapping. Currently there is no knowledge about the explicit relation between zapping time and the user perceived quality ...

Owing to the ever-increasing prevalence of social media use, social commerce has become an important part of e-commerce. This study endeavors to explore the impact of social media quality and social support on the social commerce (SC) intention directly and through the variable of perceived risk. The sample included 214 social media users in Isfahan collected through simple random sampling meth...

The purpose of this study was to the study of investigating the relationship between perceived organizational support and quality of working life via mediating role of job stress. A descriptive, quantitative, co relational design was used. Statistic population of research concludes all Kerman University of Medical Sciences staff . The population comprises all the employees of the above organiza...