This research demonstrates the process mining techniques used for analyzed data in the five Dutch municipalities. Thirteen roles were identified between employees involved in various stages of the processes. Organizational structures were identified and an algorithm was developed for the purpose of creating an organizational chart for each municipality. Possible points of improvement were made ...

This study describes the use of technology to enhance an experiential adult learning process, which occurred in a participatory organizational climate assessment. In this case, computer software and hardware capabilities enabled greater hands-on involvement by employees, and promoted the self-discovery of knowledge that was then converted into action strategies for organizational improvement. I...

An agent-based organizational model for a smart energy system is introduced relying on a dynamic coalition formation mechanism for virtual power plants. Central to this mechanism we propose a solution concept that stems from the existent stability notions in coalitional games. The process is intended as an open-ended organizational adaptation, concerned with achieving stable configurations that...

ABSTRACTEmployee performance in a company or agency organization must be demanded because with performance, existing human resources will have innovations related to improving quality as symbol Because productivity is the result of continuous process that begins operationalization an institution, consideration capital has special place institution. use effective communication allegedly able cre...

This study examines the relationship between organizational culture, standards of quality management, and performance in the public sector. We ask whether effective implementation of quality related change leads to better organizational performance and higher citizens-as-customer satisfaction. A theoretical model is suggested and examined empirically in a field study of 103 units from 12 public...

The development of information and communication technologies, which has been inspired by the advance of computer hardware and software solutions, has influenced the improvement of organizational management and business activities. Software solutions on the contemporary market provide a wide range of options designed to improve organizational communication and business and financial activities....

This work discusses an innovative methodology for deployment of service quality characteristics. Four groups of organizational features that may influence the quality of services are identified: human resource, technology, planning, and organizational relationships. A House of Service Quality (HOSQ) matrix is built to extract the desired improvement in the service quality characteristics and to...

Purpose – The purpose of this paper is to explore if six sigma and lean are new methods, or if they are repackaged versions of previously popular methods – total quality management (TQM) and just-in-time (JIT). Design/methodology/approach – The study is based on a critical comparison of lean with JIT and six sigma with TQM, a study of the measure of the publication frequency – the number of aca...