The paper seeks to identify Starbuck's experience in using social media, understand how social media is linked to customer knowledge management, and assess how social media services could have contributed to Starbucks success. Starbucks demonstrates versatility to engage customers and support different part of customer knowledge management strategy through various social media platforms, such a...

During recent years, the natural environment has become a challenging topic that business organizations must consider due to the economic and ecological impacts and increasing awareness of environment protection among society. Organizations are trying to achieve the goals of improvement in environment, low cost, high quality, flexibility and more customer satisfaction. Performance measurement f...

Background The critical role that the board plays in governance of universities clarifies the necessity of evaluating its performance. This study was aimed to evaluate the performance of the boards of medical universities and provide solutions to enhance its performance.   Methods The first phase of present study was a qualitative research in which data were collected through face-to-face semi-...

INTRODUCTION Total Quality Management. Six Sigma. Eight Omega. ISO 9000. CMMI. BPMM. SCOR. The number of process improvement frameworks out there is staggering. Where does one begin? What should we believe? Is there a right way and a wrong way? To be sure, we should make a distinction between a framework and a methodology. While a framework provides a foundation typically designed to promote a ...

Ϫ2 through 10 Ϫ7). The IC was consistently detected in dilutions 10 Ϫ6 through 10 Ϫ9. To determine interassay variation, we assayed 7 clinical samples positive for B. pertussis DNA within the linearity range of the assay 5 times on 5 different days (including reextraction each day). The SD calculated from the crossing points obtained was 0.08 –1.09. We determined in-traassay variation by assayi...

The aim of the paper is to introduce the novel architecture enabling effective improvement of operational processes in emergency management. For this purpose, the principles of Process Management were used. The architecture, allowing the deployment of comprehensive emergency management operational processes, was developed based on a detailed analysis of the features of emergency management (int...

The professional field of instructional design has been greatly impacted by the increase in “on-demand” information required to support the performance of a worker or team. To address this emerging reality and the resulting need to provide cost-effective training, many organizations are committed to converting a significant amount of current instructional material to electronic media and, incre...

The design of a novel volcano smoke antenna for UWB indoor applications is presented. The design method is based on a general description for the geometry of UWB monopole antennas which is capable of producing most possible shapes for these antennas. It is also compatible with different optimization methods. In addition to a volcano smoke antenna, this method is used to design two optimized mon...

The two time slots TDMA-based algorithms has been proposed by various researchers. However, the high operational complexity and computational time reduces the performance of these algorithms and has several limitations. Therefore, the Relay Assumption-based Operational Complexity Reduction Algorithm (RAOCRA) has been proposed. It is assumed that the relay is stationary and completely normalizes...