abstract service quality has been an area of interest of both researchers and practitioners in recent years. in light of such interest, two distinctive schools have contributed to service quality and customer satisfaction. the first school focuses on the role of organizations and their staff as the origin of service quality improvement while the second one incorporates customer’s participation ...

The presentations offer administrative, faculty and staff perspectives on how academic and background diversity among faculty and staff enhances competitiveness, creative approaches to organizational structures, and effectiveness in recruitment and retention. Panel Title: Funders Panel Organizer: Lorna Peterson, University at Buffalo Moderator: Mary Stansbury, Denver Panelist:  Kevin Cherry, ...

p ,.s I believed?based on a deliberate ?elcV that H.M.C. members should Speak to members of the staff about pWork of the hospital. erhaps Mental Health could tell us: w) The contribution of the Hospital arenagement Committee; how members ^ elected, their age and background, jn at they are expected to do, what train\^^they receive, their length of office, etc. an,at is the machinery for suggesti...

In this case study, the authors discuss the implementation of online career advising and planning services at a major university. Using externally hosted chat software, the office of career services designed an interactive, student focused, online resource for students and alumni. Implementation required researching best practices, establishing a reasonable budget, training staff, and marketing...

The NHS relies on a variety of different staff, medicines and equipment in order to provide health care. Coupled with the volume of patients being treated, this can make it difficult to maintain safety. A new report from the National Audit Office looks at what can be done to make the NHS a safer environment for patients.

This study aims to analyze the extent of accountability and transparency in financial management applied at Lais Sub-District Office, Musi Banyuasin Regency. The data used this were 2019-2021 fiscal year. collection technique interviews, conducted with heads sub-heads staff planning, finance reporting sections related documentation documents, such as reports Realization Implementation Office De...

AIM AND OBJECTIVES to understand the purpose, impact and experience of nurse handover from patient and staff perspectives. BACKGROUND poor communication is increasingly recognised as a major factor in healthcare errors. Handover is a key risk point. Little consensus exists regarding the practice in nursing but the trend is towards bedside handover. Research on patient and staff experiences of...

This research aims to describe the implementation and aspects that hinder No Smoking Area Policy at Tomohon’s DPRD Secretariat Office. uses descriptive qualitative method. The data in this study were obtained from interviews documentation. informants Head of Trial Legislation Section, Trial, Minutes Publications Sub-Section, Equipment Household Sub-Division, as well staff results show policy Of...

Kauai physicians and District Health Office staff established a computerized tracking system in 1993 to improve immunization rates in Kauai-born infants. Comparison of 1995 and 1996 audit results of 1993- and 1994-born children showed completion rates for 9 antigens rose from 76% to 86%. Evolution and improvement of the tracking system are discussed. Recommendations for physicians are offered.

© 1998 by U.S. Department of Commerce Economics and Statistics Administration BUREAU OF THE CENSUS All rights of reproduction in any form reserved. ISSN: 0740-624X * Direct all correspondence to: William F. Micarelli, Chief, History Staff, Office of the Director, U.S. Census Bureau, Washington, D.C. 20233-3720. Evolution of the United States Economic Censuses: The Nineteenth and Twentieth Centu...