Nowadays web services technology is widely used to integrate heterogeneous systems and develop new applications. In this paper, an application of integration of hotel management systems by web services technology is presented. The Group Hotel Integration Reservation System (GHIRS) integrates lots of systems of hotel industry such as Front Office system, Property Management system, Enterprise In...

Business Processes (BP) are nowadays an essential element in any organizational structure of a commercial enterprise. They are employed to understand, manage and coordinate the activities of the company as well as to guide issues concerning the creation of value. Information technologies (IT) are a set of tools that have helped BP to coordinate better and to obtain the desired organizational de...

Knowing what the customer thinks of a particular product/service helps top management to introduce improvements in processes and products, thus gaining competitive advantages. Nowadays, customers freely express their opinions through blog, wiki, forum, social network and other web 2.0 tools. These opinions can be processed by Text Mining techniques in order to derive strategic knowledge. In par...

The field of dynamic vehicle routing and scheduling is growing at a fast pace nowadays, due to many potential applications in courier services, emergency services, truckload and less-than-truckload trucking, and many others. In this paper, a dynamic vehicle routing and scheduling problem with time windows is described where both real-time customer requests and dynamic travel times are considere...

Nowadays, product information is being a key issue for traceability and quality management but also for state-of-the-art technologies such as intelligent product technologies. From this statement, product information design and management are becoming one of the most important steps in order to control quality of services and products that aims at customer satisfaction. However, there is no rea...

Customers nowadays are increasingly using online shopping due to its convenience in terms of time and cost, addition providing a vast variety products services allowing customer compare between different products. Several factors can affect the satisfaction levels customers including quality logistics services. This paper studies relationship service (LSQ) dimensions then impact on loyalty. The...

To increase effectiveness in their marketing and Customer Relationship Manager activities, many organizations are adopting strategies of Database Marketing (DBM). Nowadays, DBM faces new challenges in business knowledge since current strategies are mainly approached by classical statistical inference, which may fail when complex, multi-dimensional and incomplete data is available. An alternativ...

Collaborative networked environments emerged with the spread of the internet, contributing to overcome past communication barriers, and identifying interoperability as an essential property. When achieved seamlessly, efficiency is increased in the entire product life cycle. Nowadays, most organizations try to attain interoperability by establishing peer-to-peer mappings with the different partn...