Providing good service quality is of great strategic importance in the management any organization. Besides ensuring excellent clinical care, hospitals should also focus on providing to their patients and visitors. The findings from this study could provide useful information as how better manage services harness technologies enhance quality. shows that there still a lot room for improvement he...

Visum et Repertum (VeR) service is one of the health services in hospitals. Measuring satisfaction police investigators as main customers VeR important to assess and evaluate quality. This study aims obtain a valid reliable instrument for measuring investigator satisfaction, quality, VeR’s waiting time services. Descriptive research was conducted on Pekanbaru city investigators, from April May ...

A company service’s higher quality is indicated by its service performance’s effectiveness and efficiency. This can increase customers’ satisfaction, thus leads to the of income. research objective was know effects 5 dimensions constructing quality, including on satisfaction in freight forwarder industry. Current collected data through purposive sampling, distributing questionnaire 86 customers...

Some recent large scale studies on residential networks (ADSL and FTTH) have provided important insights concerning the set of applications used in such networks. For instance, it is now apparent that Web based traffic is dominating again at the expense of P2P traffic in lots of countries due to the surge of HTTP streaming and possibly social networks. In this paper we confront the analysis of ...

The dissertation considers the heterogenity of firms. It consists of a theoretical and an empirical part. In the theoretical part it is examined to what extent asymmetries between customers have an impact on firm behavior. In the empirical part, the author analyzes the level of heterogeneity of firm performance within industries. Chapter 1 introduces the reader into the topic of firm heterogene...

We consider how to partition arriving customers into service groups that will be served separately , in a rst-come rst-served manner, by multi-server service systems having a provision for waiting, and how to assign an appropriate number of servers to each group. We assume that customers can be classiied upon arrival, possibly according to their service requirements. We model the congestion exp...