The purpose of this paper is to clarify the role of middle managers in knowledge management implementation toward improving organizational performance. Conceptually, this paper seeks to identify the direct relationship between middle managers role and knowledge management implementation. In addition, it seeks to identify the direct relationship between knowledge management implementation and or...

Previous research has shown that the adoption of quality management system and the implementation of knowledge management have effects on organizational performance. Yet, little attention has been paid to moderating conditions on the relationship among these variables. The main purpose of this research is to empirically examine the moderating role of adopting quality management system in the ef...

Customer Relationship Management (CRM) and knowledge management, have some important issues, in particular, related to lack of success of CRM strategies implementation. Much CRM writing focuses on technology applications, but the critical role of knowledge management is now beginning to be recognized. CRM is definitely related to the discipline of knowledge management thus, the existence of suf...

This work focuses the circumstantial knowledge management for a specific need: the achievement of Natural Interaction (NI). In first place, a cognitive approach to NI is glanced as the framework for such knowledge management. This approach reflects some certain requirements for the whole interaction system, which are met by a multi-agent system implementation. Finally, a Situation Modeling is p...

For knowledge management to be of use in an organization, it should be seamlessly incorporated in everyday business activities. Large parts of an organizations activities, especially on the operational level, are structured around business processes. Therefore, knowledge management needs to be integrated with these processes, which means that a computerized system that supports business process...