Researchers have highlighted that the main factors that contribute to IT service failure are the people, process and technology. However, relatively few empirical studies examine to what degree these factors contribute to service disruptions in the public sector organizations. This study explores the IT service management (ITSM) at eight (8) Front-end Agencies, four (4) Ministries and six (6) D...

Robust and effective detection of a small target in an infrared maritime image is key technology search tracking applications. Infrared challenging task due to the factors such as dim targets various complex backgrounds caused by sun glitters strong waves. In this article, integrated saliency measure (ITSM) based on local nonlocal spatial information proposed improve performance. We combine het...

Six Sigma methods and techniques are applied in business & IT projects for product (Goods and Services) & process design (Define, Measure, Analyze, Design and Verify or DMADV) and improvements (Define, Measure, Analyze, Improve and Control or DMAIC). Six sigma methodologies have been applied within the IT Service Management disciplines primarily for Service and Process Improvement and Optimizat...

CMRF35-like molecule-1 (CLM-1) belongs to a receptor family mainly expressed in myeloid cells that include activating and inhibitory receptors. CLM-1 contains two ITIMs and a single immunoreceptor tyrosine-based switch motif (ITSM), although also displays a binding site for p85α regulatory subunit of PI3K. By using murine primary microglial cultures, we show the presence of all CLM members in m...

According to the work mechanism of space synthetic aperture radar (SAR), this text introduced the localization algorithms of SAR image and the method of system error adjustment. On the basis of the concept of the azimuth circle and the combination of the north direction coordinate system of geography, carries on the adjustment to the localization data, so increased the SAR image localization ac...

Mit der massiven Verbreitung der Informationstechnologie in den Unternehmen und in privaten Haushalten Mitte der 90-er Jahre, begann alsbald die Diskussion um deren Absicherung mittels IT/Inf.-Sicherheitskonzepten. Inzwischen haben sich im Bereich der Unternehmensabsicherung (Enterprise Security) weltweit Management Systeme, gemäß dem Deming Zyklus – gegenüber den anfänglich verwendeten Policie...

This paper considers how the information enabled by information technology (IT) is implicated in organizational action. It begins by proposing that the relationship between technology appropriations and an organization’s informal advice networks is one useful way to understand how the information that is created, modified, transmitted, and stored through the use of IT can lead to organizational...

An IT service desk provides a Single Point of Contact for the customers and users regarding support requests. The world-wide adoption of IT Infrastructure Library (ITIL) framework has also pushed organizations to improve their service desk operations. However, improving the service desk is a serious challenge for many IT service providers. Many government organizations in Finland have started t...

The main objective of this research project is to evaluate the extent to which business communication could contribute to an effective IT service management. In addition, this project intends to clarify the entire role of business communication in terms of organizing the information technology into the value chain of IT service providers. Two research questions are derived from the research mod...