This study develops an extended model to predict customer adoption of Internet banking based on the Technology Acceptance Model (TAM) integrating with perceived risks, perceived web site features. In particular, drawing from the perceived risk construct, six specific risk facets; security, privacy, social, time, performance and financial risk synthesized with the construct perceived web site fe...

Electronic banking has been around for some time in the form of automatic teller machines and telephone transactions but with the advent of internet, more publicity has been witnessed. This issue of internet has equally given a new look to their transactions and mode of product delivery in banking services for the benefits of both the customers and the banks. The objective of this paper is to f...

Bank supervision and monetary policy are strategic concepts in the economy of countries. Development of electronic communications, especially in online and international spheres, has largely threatened financial services in view of security and illegal access to banking networks. Anonymity and identity theft has endangered electronic commerce by crimes like phishing, fraud and different types...

This study is aimed at analyzing adoption and usage behavior within the context of Internet banking services in South Korea. In a country where the penetration rate of the Internet is very high, it seems that the self-efficacy would play a crucial role in affecting the Internet banking adoption. To pursue this research question, this study adopts TAM and incorporates the self-efficacy into TAM ...

AbstrAct The widespread diffusion of the Internet globally has prompted most retail banks to offer Internet banking services. A recent study in Singapore identified attitudinal and perceived behavioural control factors as having an influence on consumer adoption of Internet banking. It is expected that the national environment will also impact this process. The aim of this study therefore was t...

Online Banking has become increasingly popular globally, because it is so easy and convenient for Internet users to manage their bank accounts from anywhere of the world at any time. Banks have encouraged for this trend for years, since Online Banking also saves lots of resources for the banks regarding of staff training, investment for ATMs and branches, and other operations costs. The Interne...

The advent of the internet is revolutionizing the financial services industry. In the future, electronic banking (EB) will become a strategic factor, evolving from mere transaction banking to the provision of individual, highly customized solutions. For this new way of EB it is essential to have a profound knowledge about the customer. In this paper, we discuss customer modeling as a solution f...

Little is known about the dynamics of adoption of Internet services in general in the Acceding and Candidate Countries 1 (ACCs). Retail Internet banking, however, is one of the most developed e-services and, the drivers and barriers for the adoption of Internet banking are likely to be relevant to other sectors e-services. They may also shed light on the underlying supply/demand dynamics. The p...