The purpose of this paper is to investigate the antecedents and consequences of consumer trust after complaint handling episodes about services. A cross-sectional study was carried out with complainers of banks and airline companies. The respondents were approached at an International Airport in Brazil. Structural Equation Modeling was used to test the hypotheses developed. The building of cons...

OBJECTIVES Workplace bullying is an occupational hazard for trainee doctors. However, little is known about their experiences of cyberbullying at work. This study examines the impact of cyberbullying among trainee doctors, and how attributions of blame for cyberbullying influence individual and work-related outcomes. METHODS Doctors at over 6 months into training were asked to complete an onl...

The literature on the importance of procedural justice in policing is extensive. Using context information sharing community policing, this paper argues that interactional, and distributive are salient interactions between police public, both online face-to-face. Structured interviews ( n = 161) were conducted with members young minority groups intermediaries (who work minorities agencies) acro...

Abstract The aim of this article is to show how interaction research can contribute the understanding and praxis socially just guidance. theoretical, but it makes use our previous empirical studies. We combine ethnographic study school racism, interactional on define guidance for social justice, explaining translates level practices. two examples phenomena hindering praxis. lastly discuss pract...

In this paper we describe patterns of spatial co-ordination that, we propose, are a distinctive characteristic of multi-person face-to-face interactions. The data come from a task in which participants describe some simple, non-spatial, computer code in an instructor / learner scenario. Three participants take part; 2 instructors and 1 learner. Using excerpts from these interactions we show tha...

The purpose of this study was to determine and analyze the effect Distributive Justice, Interactional Leadership Style on Innovative Work Behavior with intervening variable Job satisfaction at PT Medianusa Permana Batam City. method used is a questionnaire distributed 100 respondents. Analysis statistical data using SEM PLS (Structural Equation Modeling Partial Least Square) path analysis exami...