This study aims to determine the plans and strategies adopted by hotel industry during COVID-19 crisis. In order conduct this study, a qualitative research methodology was used where semi-structured interviews were conducted from three countries: Austria, Pakistan, Indonesia. Interviews online with help of applications such as Skype, WhatsApp, Zoom. A thematic analysis in which codes, categorie...

Tourism has a basic role within economy but also within a country and within the human social assembly. In the course of time, tourism services have become the key component of tourism activity, therefore a detailed attention has been provided to the units supplying tourism services, but especially to hotels and factors that can influence competitiveness of these units. One of the characteristi...

This research informs the means to develop an e-commerce strategy for web based tourism promotion of hotels located in developing countries. The study explored the aspects related to the use of information systems in web based tourism promotion, along with a focus on the organizational factors affecting the use of e-commerce strategy. Interviews were conducted with the managers of selected five...

Operational performance evaluation and process improvement in hotels have been the focus of several studies, a number of which have used Data Envelopment Analysis (DEA) to evaluate the operational performance of hotels in different destinations. This study sets out to evaluate the operational efficiency of twenty-three tourist hotels in Taipei over five years (2003 to 2007) using DEA models and...

This publication aims to present the impact of global Covid-19 pandemic on quality management historic hotel facilities in Poland and Slovakia. A comparative analysis historical hotels Jelenia Góra Banska Bystrzyca was made for purposes. The choice due many similarities, including, particular, comparable size both cities, as well their potential sites. In theoretical part, authors showed specif...

This paper proposes a reactive website design strategy based on two complementary website analyses. An analysis of 15 Swiss hotels' combined log files – 345’440 web site visits and 2’107’397 page views – combined with content analysis of the same hotel websites illustrate practical insights on how consumers find and navigate hotel websites, as well as academic insights on the use and limitation...

this study examines the responsible energy consumption of listed european hotels. hotel efficiency is estimated using a stochastic frontier analysis (sfa) production function, with supplies costs as the input and total revenue as the output. cluster analysis is used to group the hotels into homogeneous groups according to their efficiency level, size, or profitability. the results show that the...

Information cues about products influence consumer purchase decisions. Online review can enhance communication among consumers while affecting consumer perception by increasing awareness and reducing uncertainty. However, little is known on how Word-of-Mouth (WOM) and information cues interact, especially on experience goods like hotel rooms. To bridge this gap, we analyze data collected from E...