OBJECTIVES To determine the presence of legionellae and species composition of the genus Legionella in Sri Lankan hotel cooling towers, and to determine the previous exposure of hotel workers to Legionella pneumophila. DESIGN Collection of water samples from 16 cooling towers of air conditioning plants from 7 representative hotels, and blood samples from hotel workers. SETTING Department of...

in the present study, the survey research strategy was used to investigate the effect of factors influencing the success of customer relationship management (crm) considering mediating effects of organizational factors. the population consisted of managers and employees in the sports services sector of six metropolitan hotels of iran and 67 hotels were selected as the study sample. the data wer...

This study investigated the extent of the relationship between participative decision making and employee performance in selected hotels in Owerri, Imo State, Nigeria. The specific objective determined the relationship between leader behavior and employee commitment. Descriptive survey and questionnaire was adopted as instrument for data collection. The total population of the study comprised o...

Innovation plays an important role for tourism businesses in difficult times such as pandemics. The purpose of this study is to examine innovations that developed and adopted by accommodation during the pandemic, through literature webpages renowned chain hotels. For aim, a review has been made nationally internationally most valuable hotel chains’ (Elite World Hotels, Titanic Voyage Dedeman Sw...

This study focuses on the discussion of the relationship between the website design and customer reservations in Las Vegas, specifically, how important the website quality is to hotels and how the features affect the Internet bookings. Since the online market is growing and becoming more and more competitive, hotels are investigating an effective way to keep customers making reservation directl...

Th ere is no doubt that customer satisfaction is an integral part of services marketing and holds an important place in terms of providing higher profi tability and repeat purchase behavior. Keeping this in mind, this study sets out to explore the satisfaction of tourists of diff erent nationalities at fi ve-star hotels in Antalya. A questionnaire was employed and administered to 2,907 visitors...

a new way of thinking is influencing the behaviour of both consumers and firms: any tourism activity has a sizeable environmental impact and the roots of environmental problems in this industry lie inhuman behaviour. accordingly, in recent years tourists have been taking into account the environment as afactor in their purchasing decisions and firms are using this factor in their competitive po...

a new way of thinking is influencing the behaviour of both consumers and firms: any tourism activity has a sizeable environmental impact and the roots of environmental problems in this industry lie inhuman behaviour. accordingly, in recent years tourists have been taking into account the environment as afactor in their purchasing decisions and firms are using this factor in their competitive po...

Security and protection demands in tourism industry are very high due to the vulnerability of its infrastructure in light of security challenges and threats. Actual threats appear in the form of endangering the values that compose a train of products and services in tourism – from the moment of buying/selling a package tour, transfer of passengers and luggage to their destination, to stay in ho...