Increasing occupancy rates and revenue by improving customer experience is the aim of modern hospitality organizations. To achieve these results, hotel managers need to have a deep knowledge of customers’ needs, behavior, and preferences and be aware of the ways in which the services delivered create value for the customers and then stimulate their retention and loyalty. In this article a metho...

The site for the meeting is on 9.5 acres in the enchanting seaside community of La Jolla at the 21st Century Learning Retreat, the Estancia La Jolla Hotel. The hotel is located in the midst of a classic California coastal rancho setting, adjacent to world-class Torrey Pines Golf Course, and just minutes from the San Diego Zoo, Sea World, shopping and beautiful Southern California beaches. The E...

The purpose of this paper is to introduce hotel managers and hospitality educators to room revenue analysis method that is based on statistical indices. A paper presents a theoretical example of a room pricing and shows how changes in a total room contribution margin can be attributed to one of three changes: (a) changes in contribution margins for a hotel room with a specific rate, (b) changes...

The rapid emergence of user-generated content (UGC) inspires knowledge sharing among Internet users. A good example is the well-known travel site TripAdvisor.com, which enables users to share their experiences and express their opinions on attractions, accommodations, restaurants, etc. The UGC about travel provide precious information to the users as well as staff in travel industry. In particu...

∗I would like to thank the editors Kathrin and Peter and an anonymous reviewer of Philosophy Compass for suggestions to improve the final version. Further thanks go to my colleagues Paul Egré, David Ripley and Robert van Rooij and the Australian philosopher and paraconsistent logician Dominic Hyde for discussion and comments at different stages. Thanks also to Pablo Visiers. This work was done ...

This paper addresses the issues of hotel operators identifying effective means of allocating rooms through various electronic channels of distribution. Relying upon the theory of coercive isomorphism, a think tank was constructed to identify and define electronic channels of distribution currently being utilized in the hotel industry. Through two full-day focus groups consisting of key hotel el...

We study an extension of the unit-demand pricing problem in which the seller may offer bundles of items. If a customer buys such a bundle she is guaranteed to get one item out of it, but the seller does not make any promises of how this item is selected. This is motivated by the sales model of retailers like hotwire.com, which offers bundles of hotel rooms based on location and rating, and only...

Hotel Reviews Websites (HRWs) are the most used online sources to evaluate accommodation alternatives. However, they often present an overwhelming amount of unstructured or only semi-structured information which is not shared between all the systems and which cannot be easily analyzed in an automatic way. This study aims to automatically analyse hotel evaluations for a given number of Swiss hot...

The main purpose of this paper is to investigate the relationship between service atmosphere and customer loyalty. To this end, 650 questionnaire forms were administered to German tourists in Antalya; of these, 485 were deemed valid and used in the analysis. The results of the study suggest that there is a statistically significant relationship between the internal and external components of a ...