Consumer satisfaction with healthcare is an important quality and outcome indicator. Satisfaction may be at the crux of survival for healthcare delivery systems because it creates the competitive edge in healthcare. To better understand patient satisfaction by examining consumer healthcare experiences and expectations, a study was conducted. An important concept identified in the data, MY CARE,...

this commentary explores some of the issues raised by gilbert et al.short communication, morality and markets in the nhs. the increasing role of market mechanisms and the changing types of healthcare providers together with the use of choice and competition to drive improvements in quality in the national health service (nhs), all have important ethical implications. in order for the nhs to con...

mcdonough’s perspective on healthcare reform in the us provides a clear, coherent analysis of the mix of access and delivery reforms in the affordable care act (aca) aka obamacare. as noted by mcdonough, this major reform bill is designed to expand access for health coverage that includes both prevention and treatment benefits among uninsured americans. additionally, this legislation includes s...

background: in spite of the pivotal role of clinical governance in enhancing quality of services provided by hospitals across the country, a scientific framework with specific criteria for evaluating hospitals has not been developed so far. objectives: this study was conducted with the aim to identify the challenges involved in evaluating systems of clinical governance in iran. materials and me...

In the last decade, there has been a rapidly growing emphasis and imperative for healthcare quality improvement. With the vast number of stakeholders involved, it is reaching a pinnacle of activity and requirements. The federal government has been developing and implementing quality initiatives across the healthcare system spectrum. This article looks at three major programs: the Hospital Value...

OBJECTIVES To explore the current structure of the Saudi health care system, and assess the quality of health care in the Kingdom of Saudi Arabia (KSA) based on the indicators provided by the Institute of Medicine (IOM), and to provide recommendations for improvements. METHODS This study explores the current structure of the Saudi health care system using a systematic review of studies publis...