Chronic conditions are increasingly the primary concern of healthcare systems throughout the world. In response to this challenge, the World Health Organization has joined with the MacColl Institute for Healthcare Innovation to adapt the Chronic Care Model (CCM) from a global perspective. The resultant effort is the Innovative Care for Chronic Conditions (ICCC) framework which expands community...

An efficient, integrated health services delivery enterprise requires the ability to coordinate service delivery across the provider network and avoid duplication of services. It must be able to associate relevant clinical information with patients regardless of which facility delivered the services. There are significant challenges in collecting, organizing, and extracting value from data coll...

Background and purpose: Customer relationship management research is utilized to explain the need for a more patient-oriented support. This paper argues about customer relationship managemet in healthcare Method: the present article has utilized the valid resources in the subject under study. Conclusion: CRM tools and strategies will be implemented in the marketing and service layer. The health...

Strategic planning has often been viewed as a panacea, a means of addressing and solving all of an organization's issues and problems. Unfortunately, that is not often the case. Strategic planning is merely a tool. And it is only effective when used well. To help you make the most of your planning efforts, Healthcare Executive talked with several healthcare consultants who specialize in healthc...

Intel Corporation developed a next-generation healthcare model aligned with the Institute for Healthcare Improvement (IHI) Triple Aim Initiative1. The company engaged with Presbyterian Healthcare Services (PHS) to implement the program, branded as Connected Care, for employees and dependents of Intel’s Rio Rancho, New Mexico, facility2. The two organizations established a custom integrated deli...

The Joint Commission on Accreditation of Healthcare Organizations was founded in 1951 as a private, not-for-profit organization that evaluates and accredits hospitals and other healthcare organizations. In 1987, the JCAHO launched its Agenda for Change to create a more modern and sophisticated accreditation process to place primary emphasis on actual performance. Coincident with this new emphas...

In this paper we use the implementation of radio frequency identification (RFID) in various sectors of the healthcare industry as an illustration and application of how academics and managers may assess the potential for new technologies to be sustaining or disruptive to an organization. We review RFID technology, summarize literature related to disruptive innovation, develop a qualitative fram...

There are differences in perceptions of safety culture between healthcare leaders and staff. Evidence suggests that an organization's actual safety performance is more closely reflected in staff perceptions suggesting that frontline staff may be more aware than the leadership of actual patient safety challenges within their organization. Closing the perception gap between healthcare leaders and...

T he CJU has a strong commitment to bring global and international healthcare awareness to our readers. As attention is focused on emerging healthcare issues in developing nations, many of the challenges involve urological diseases. We are very pleased to publish, in a special section in this issue of CJU, Urologic cancer in Africa—Papers from the African Organization for Research and Training ...