This thesis presents contributions within the field of process capability analysis. Process capability analysis deals with how to assess the capability of processes. Based on process capability analysis one can determine how the process performs relative to its product requirements or specifications. An important part within process capability analysis is the use of process capability indices. ...

The capability maturity model integration (CMMI) has become one of the most preferred approaches to software process improvement (SPI). However, the amount of discontinued or delayed CMMIdriven SPI projects is considerable. In this paper we investigate the culture embedded in the CMMI and compare it with the cultures within an implementing organization in Scandinavia by utilising the competing ...

Background: Maturity models for IT service such as CMMI-SVC and MR-MPS-SV requires identification of critical business process and definition of relevant metrics to support decision making, but there is no clear direction or strict suggestion about which should be those processes and metrics. Aims: We aim to identify adequate metrics to be used by organizations deploying IT service maturity mod...

It is the position of this author that attention to both process and people is a key to rapidly adopting new technology essential to improving software quality, reducing costs, and shortening cycle time. In order to succeed, corporations are realizing the importance of meeting these challenges: . the tension between discipline/bureaucracy and creativity/chaos must be creatively managed . “agili...

In this thesis some aspects of process capability analysis are considered. Process capability analysis deals with how to assess the capability of manufacturing processes. Based on the process capability analysis one can determine how the process performs relative to its product requirements or specifications. An important part within process capability analysis is the use of process capability ...

Statistical Process Control (SPC) methods can significantly increase organizational efficiency if appropriately used. The primary goal of process capability studies is to obtain critical information about processes to render them even more effective. This paper proposes a comprehensive framework for proper implementation of SPC studies, including the design of the sampling procedure and interva...