In the recent Scottish elections, an e-counting system was employed to manage the increased complexity of the Scottish electoral system. This paper discusses some of the human factors issues observed on election night in relation to the system, and proposes some remedies.

Although much has been written about validating DSS and other ‘hard’ OR models, less has been written about validating ‘soft’ OR models. This paper seeks to determine which contingency factors known to influence DSS validation are also important factors influencing PSM (problem structuring methods) validation. In addition, after consultation with PSM experts other contingency factors influencin...

In this paper we summarize the progress of the Connecting to Congress project. General Terms Management, Performance, Human Factors, Theory.

This short paper relates the main features of LELIE, phase 1, which detects errors made by technical writers when producing procedures or requirements. This results from ergonomic observations of technical writers in various companies.

The purposes of this paper are two: first of all, to show that blind-following of a oversimplistic model of emotions like happens with Ekman’s one is a bad situation for contemporary researchers from different disciplines. The author has called this situation, the Ekman’s paradox; at the same time, the complexity and divergence of ideas, concepts, methodologies and evidences among emotion resea...

A design project was carried out which began with the study and critique of office paper attachment systems, such as paperclips and staples. A set of criteria for an ideal system of attachment was then developed. This led to the design of an improved system and the manufacture of a prototype to prove the concept behind it. The concept that was developed and pursued was a ratcheting clip. The ra...