Purpose This paper investigates the ways managing directors (MDs) in small and medium-sized enterprises (SMEs) involve employees strategic conversations. The examines how managers interact with conversations, why do so (or not), to generate empirically grounded knowledge about nature of internal openness SMEs. Design/methodology/approach study employs a general inductive approach is based on in...

1. Degree of efficiency and transparency demonstrated in citizen services 2. Extent of reduction of cost and improvement of convenience for citizens 3. Extent of reengineering and improvement of back-end services 4. Extent of Integration of backend processes with front-end and web site 5. Degree of employee involvement and change management 6. Amenability for Public Private Partnership (PPP) ar...

Policymakers are considering legislative changes that would increase managed care organizations’ exposure to civil liability for withholding coverage or failing to deliver needed care. Using a combination of empirical information and theoretical analysis, we assess the likely responses of health plans and Employee Retirement Income Security Act (ERISA) plan sponsors to an expansion of liability...

Employee Trust and Workplace Performance We explore the relationship between employee trust of managers and workplace performance. We present a theoretical framework which serves to establish a link between employee trust and firm performance as well as to identify possible mechanisms through which the relationship may operate. We then analyse matched workplace and employee data in order to asc...

Policymakers are considering legislative changes that would increase managed care organizations' exposure to civil liability for withholding coverage or failing to deliver needed care. Using a combination of empirical information and theoretical analysis, we assess the likely responses of health plans and Employee Retirement Income Security Act (ERISA) plan sponsors to an expansion of liability...