Better understanding of safety culture and causal relationships between its key elements is a must for construction organizations to strategically allocate their safety resources. This paper reports the use of structural equation modelling (SEM) technique to test causal relationships between key elements of construction safety culture. These elements (five enablers and goals) were identified th...

Quality Management is an essential part of successful organisations. But the effect of it is mostly not directly visible. The effects are more indirect, and have a time lag till results appear. In today’s challenging times, all activities of an organisation have to proof their ability to add value. While Value Based Management is more focussed on financial value, other concepts and models like ...

The opinions expressed in this paper are the sole responsibility of the author(s) and do not necessarily reflect those of the OECD, the governments of its Member countries, the co-organisers, or the supporting organisations. ABSTRACT In the beginning, the rationale of measures is reflected, concluding that there have to be different and strategically derived scopes for internal and external rep...

This paper discusses the different quality concepts and strategies implemented, since 1996, by a governmental specialized library – the Information Unit of the General Secretariat of the Portuguese Ministry of Education, and suggests specific characteristics of how learning of client –centred methodologies is related to Knowledge Management and Competences Management. The Information Unit’s qua...

The UK construction industry at its best is excellent. Nonetheless there is a deep concern that the industry as a whole is underachieving. Problems such as low and unreliable profitability, a lack of research and development, a shortage of skills, usage of tender price evaluations, and a fragmented industry structure, are widely recognised by the industry. These problems must be tackled in orde...

Information Technology Governance and Service Management (ITGSM) is one of the priorities in organizations. In order to achieve it, it must be set the right policies for Information Technology (IT) Service and Processes Management (ITSM). One of the final objectives of any ITSM policy must be to guarantee an adequate quality of ITSM. In this sense, the use of action frameworks, e.g. Information...

The UK construction industry at its best is excellent. Nonetheless there is a deep concern that the industry as a whole is underachieving. Problems such as low and unreliable profitability, a lack of research and development, a shortage of skills, usage of tender price evaluations, and a fragmented industry structure, are widely recognised by the industry. These problems must be tackled in orde...

It is challenging to enhance quality of e-learning. We based the quality assessment on the EFQM and the Kirkpatrick models. We built our own SEVAQ quality model on which we based our multi-functional selfevaluation questionnaire. We focused and limited ourselves on the valuable learners feedback. Our questionnaire is structured around the 3 main criteria: the enabling learning resources, learni...

Over the last few decades, TQM has gained substantial institutional value and has become the accepted way of performing and managing activities in organisations. Underpinning the principles of TQM philosophy, various quality awards / business excellence models have been established. A large number of studies exist which confirm the positive correlation of TQM with organisational excellence. The...