Trust is a vital relationship concept that needs clarification because researchers across disciplines have defined it in so many different ways. A typology of trust types would make it easier to compare and communicate results, and would be especially valuable if the types of trust related to one other. The typology should be interdisciplinary because many disciplines research e-commerce. This ...

This paper describes research in progress that is investigating situational trust in e-commerce transactions. Beginning with a typology of conceptions of trust, the concept of situational trust is singled out as being particularly interesting. We then propose a socio-technical approach to the study of trust in e-commerce, and describe a two stage study using multiple methods to explore the form...

Given the uncertainties of e-business, this paper examines the role of institutional trust, which has been viewed as a key facilitator of electronic marketplaces (Pavlou, Tan, & Gefen 2003). In doing so, we draw upon the principles of research on traditional EDI via value-added-networks to develop a set of theory-driven institutional trust-building facilitating conditions; namely, (a) IT connec...

In e-government context, trust plays a vital role in helping citizens overcome perceived risks. Trust makes citizens comfortable sharing personal information, make online government transaction, and acting on eGovernment advices. Thus, trust is a significant notion that should be critically investigated to help both researchers and practitioners to understand citizens’ acceptance to e-Governmen...

Cooperation between entities in e-business environments is based on trust; therefore trust is an essential precondition for every e-business transaction. Trust is too often treated as a hard security mechanism, which can fail when agents act deceitfully. Trust is a personal and subjective phenomenon and has to be treated accordingly. This especially holds true for emerging service oriented arch...

Even though e-commerce business grows rapidly, still building customer trust on e-commerce becomes more difficult than building customer trust on physical store. This study aims to identify factors that influence customer trust on e-commerce, to compare how important those factors in influencing customer trust and furthermore, to assess how important customer trust for purchase and word of mout...

Trust management has been addressed recently to provide networked systems with the appropriate mechanisms to perform any conformance checking with respect to a security policy in e-business and e-government. Trust management is an important issue for the deployment and success of e-government. Besides, public-key infrastructures manage trust in data exchanges through email, over the web and usi...

Trust is one of the most important factors that influence the successful application of network service environments, such as e-commerce, wireless sensor networks, and online social networks. Computation models associated with trust and reputation have been paid special attention in both computer societies and service science in recent years. In this paper, a dynamical computation model of repu...

As with traditional face-to-face education, "trust" is an important factor for the interactive e-learning. To deal with security and privacy concerns, this paper proposes a trust model for distributed interactive e-learning applications. The working mechanisms are based on policy-negotiation and public key cryptography. By using this model and proposed approach, fine-grained trust control of co...

This chapter examines the importance of trust in business-to-consumer e-commerce. The author explores the issue of trust in the development and implementation of e-commerce and focuses on the context and role of users and consumers in transactions. The author contends that trust is more than a technical consideration and emphasizes the non-technical components such as community, identity, and e...