With the advent of modern telecommunications capabilities, networks are rapidly becoming a competitive necessity in a wide variety of industries. The literature on networks suggests that networks have characteristics (e.g., network externalities) not shared by many other products or services, and thus traditional explanations of product growth or diffusion may not apply. Because there have been...

Cooperative process management based on e-Services requires support for design, retrieval, and composition of e-Services. In the VISPO project the authors have studied the characteristics of an e-Service-based approach in virtual districts. The paper illustrates the VISPO approach to design coordination in a virtual district, proposed mechanism for coordination and substitution of e-Services in...

e-Services are just as commercial services; however e-services can be fully ordered and provisioned via the Internet. Such e-services are often offered by a constellation of enterprises rather than just one. A question is then how to properly align these enterprises, such that they can provision e-services. Additionally, because e-services rely so heavily on IT, aligning business (essentially t...

Many financial institutions are actively developing new electronic banking products for their retail customers. These efforts are can succeed only if their managers focus the promotion of the new services toward those customers who are most likely to find them attractive. The analysis of a 6-branch financial institution presented in this study suggests that institutions are vulnerable to loss o...

Information and communication technology (ICT) has seen exceptional growth in the last decade in Ethiopia and Africa. Delivery of health care services is an issue for governments in most developing countries. However, service and quality depend on the availability of financial and human resources along with the organizational and management capability to transform the resources to meet national...

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This paper presents an example of extreme involvement of users and other stakeholders in the development and use of a new concept for e-service (e-Me), involving both public and private suppliers as well as students in a learning codesign process. The e-service is in itself stimulating co-design and learning about its own functionality. The results so far show enthusiasm as well as appreciation...

Before the Web, the story of online information services was largely one of over-estimates and unmet expectations. This study examines sustained use and non-use of online services within organizations in a way that overcomes limitations of the traditional approaches that repeatedly led to exuberant usage projections. By adopting an open-systems view, we see that firms in highly technical and hi...

A growing number of online services, such as Google, Yahoo!, and Amazon, are starting to charge users for their storage. Customers often use these services to store valuable data such as email, family photos and videos, and disk backups. Today, a customer must entirely trust such external services to maintain the integrity of hosted data and return it intact. Unfortunately, no service is infall...

Considering the rapid growth of internet service in recent years, its quality plays an important role in such environment. The aim of this study is to evaluate and rank selected hotels offering electronic services (e-services) by integrated approach of Webqual and fuzzy analytic hierarchy process (FAHP). For this purpose, the validity of Webqual model has been investigated and a model has been ...