This thesis investigates two aspects of the manufacturing business of a designer and manufacturer of automotive components, Autogear Inc. The first aspect of the thesis conducts an analysis of the market for the automotive component. This includes a discussion of the customer needs and resources possessed by Autogear to meet those needs. Next, a new manufacturing system is proposed and analyzed...

Customer churn is defined as the loss of customers because they move out to competitors. It is an expensive problem in many industries since acquiring new customers costs five to six times more than retaining existing ones [1-4]. In particular, in telecommunication companies, churn costs roughly $10 billion per year [5]. A wide range of supervised machine learning classifiers have been develope...

expert systems are computer programs that make the knowledge of experts available when a human expert is not with in easy reach. the systems are to simulate the thinking and inference pattern of human being. the ultimate goal of expert system is to be analogous to human as much as possible. utilizing the intelligent system in commerce is indispensable for establishing a better connection with c...

Deregulated wholesale markets for bulk electricity supplies are likely to deviate from the perfectly competitive ideal in many areas where transmission losses, costs and capacity constraints isolate customers from the effective reach of many generators and limit the number of competitors. In those regions where a few suppliers or marketing agents dominate the market, prices may rise wellabove t...

This study of hotels representing thirty-seven brands from fifty-six countries uncovers the market conditions under which investing resources in specific market strategies leads to higher performance. Specifically, the authors identified, for the first time in an international context, the circumstances under which customer orientation (acquisition, satisfaction, and retention of customers) alo...

Incumbent telecommunications operators such as BT, Deutsche Telekom and France Telecom in Europe have been suffering increasing competition which is threatening revenues from traditional voice services. Smaller operators (e.g. C&W and Colt), Internet-based firms (e.g. Google and Yahoo), cable TV firms (e.g NTL: Telewest) and satellite TV firms (e.g. Sky) are among the competitors in an increasi...

Possessing an international brand in exclusive field can play a critical role developing exports. On the other hand, monitoring market conditions and predicting changes caused by physical separation distance between upstream downstream markets asymmetric information is challenging export markets. Accordingly, it necessary to manage this issue adopting business intelligence tools. To end, using ...

Nowadays, traditional travel agencies face a number of threats, as a result of the development of the virtual distribution market, by multiplying virtual intermediaries and the direct connection of the suppliers to the customers. Minghetti and Buhalis (2010) argue that the technological gap, skills in using information and communication technologies, attitude towards innovation create a digital...

This paper presents how text -mining techniques can be used to analyze an enterprise’s external environment searching for competitors, related products and services, marketing strategies and customers’ opinions. A case study, using the UNCTAD Electronic Trading Opportunities (ETO) System, is presented. The ETO system enables “Trade Points” and trade-related bodies to exchange information by e-m...

Advances in information technology increasingly allow firms to identify expensive, high-cost customers, who are not only individually less profitable for firms but also raise the average marginal cost incurred by firms and thus impose a negative externality on inexpensive customers. Should competing firms share information that identifies such customers? The answer to this question has importan...