The fast expansion of the market in every sector is leading to superior subscriber base for service providers. Added competitors, novel and innovative business models and enhanced services are increasing the cost of customer acquisition. In such a fast set up, service providers have realized the importance of retaining the on-hand customers. It is therefore essential for the service providers t...

We present a prototype system, code-named Pulse, for mining topics and sentiment orientation jointly from free text customer feedback. We describe the application of the prototype system to a database of car reviews. Pulse enables the exploration of large quantities of customer free text. The user can examine customer opinion “at a glance” or explore the data at a finer level of detail. We desc...

The hotel industry has been facing fierce competition in recent years. It is important for hotels to conduct effective strategic planning competitiveness improvement achieve sustainable development. Prior studies on mainly use questionnaire data or internal data, which have the problems of insufficient neglecting customer perspectives. purpose this study was develop an integrated method custome...

The purpose of the paper is to study value proposition factors in online customer reviews that characterize consumer inquiries catering industry by using text-mining techniques. Research design focuses on analysis chain restaurants, which usefulness service indicated a quantitative system scores, and pleasure for customers. Empirical data from 201 were collected TripAdvisor service, contains in...