Quality management is a very important element within an effective travel website. One of the most important components of quality management is to maintain the service quality of travel websites. Thus, selecting an effective and appropriate customer-driven evaluation model of travel website service quality (TWSQ) measurement key indicators is an important issue for improving a close and long t...

Inventory classification based on decoupling points. Access to the published version may require subscription. The ideal state of continuous one-piece flow may never be achieved. Still the logistics manager can improve the flow by carefully positioning inventory to buffer against variations. Strategies such as lean, postponement, mass customization, and outsourcing all rely on strategic positio...

regarding the importance of entrepreneurial decision making process and due to the insufficiency of pervious research in considering qualitative aspects of the issue, this study aims to conceptualize entrepreneurial decision making process in small & medium size enterprises. for this purpose, the qualitative case study method was applied among iranian prominent entrepreneurs in the year of 2009...

The critical product planning phase, early in the product development cycle, requires a design tool to set engineering priorities, capable of selecting the preferred design concept and setting target levels of engineering performance to guide the later product development stages, while considering the needs of both the consumer and producer. The Quality Function Deployment (QFD) method was deve...

Retail buying is a particular form of industrial buying, one characterised by buying for the purposes of reselling to the ultimate customer, rather than for use. Retail buyers have a complex role. They are responsible for meeting the requirements of their target customers and they also have to manage relationships with suppliers in order to obtain the best terms and conditions. Modern retailing...

As the market competition becomes keen, constructing a customer relationship management system is coming to the front for winning over new customers, developing service and products for customer satisfaction and retaining existing customers. However, decisions for CRM implementation have been hampered by inconsistency between information technology and marketing strategies, and the lack of conc...

there are several factors influencing the water quality based on its usage. the quality of drinking water is of the vital concern for human health and life. an essential attempt has to be done to develop a water quality index (wqi) corresponding with different conditions and characteristics of the relevant river or water body such as geographical, hydrological, discharge rate and pollution sou...

we analyze a sequential decision making process, in which at each stepthe decision is made in two stages. in the rst stage a partially optimalaction is chosen, which allows the decision maker to learn how to improveit under the new environment. we show how inertia (cost of changing)may lead the process to converge to a routine where no further changesare made. we illustrate our scheme with som...