“Simply saying that more use will yield more benefits without considering the nature of this use (and context) is clearly insufficient” [W.H. DeLone, E.R. McLean, The DeLone and McLean model of information system success: a ten-year update, Journal of Management Information Systems 19 (4) (2003) 9–30, p. 16]. Our research specifies the use quality construct in the context of a mission critical ...