The explosive growth of the Internet and the World Wide Web has made management tasks such as configuration, monitoring, diagnosis, and fault correction much more complicated. An automated management system is highly needed to alleviate those tasks of system managers. Some tools use Case-Based Reasoning or Rule-Based Reasoning to pinpoint faults. However, they have difficulties in solving probl...

We aim at elaborating a decision support system to manage concrete experience, using Artificial Intelligence methods, such as Case-Based Reasoning. We target any organization that wishes to capture and exploit its employees’ experience. This paper focuses on a key point: the method to obtain the system memory. We present AEX, an experience feedback method that we developed and instrumented for ...

This paper presents a distributed systems developed using a network of agents. It approaches a Artificial Intelligence solution for implementing distributed systems and presents a system for the exchange of information between agents. This is a current research subject which be experienced for distributed network management. The goal of the system is to help students to select the most suitable...

In order to support effective and efficient business process management, it is imperative that the process management lifecycle be integrated with risk management knowledge. In this regard, this article presents a knowledge-based approach to integrating risk management with business process management. The adopted approach is based on conversational case-based reasoning (CCBR) with the objectiv...

In a collaborative risk management scenario, project stakeholders often need natural forms of recording and reusing past risk management experiences so that they could better assess whether there are threats to the goals of new projects. The contribution of this paper is to propose an enhanced case-based reasoning (CBR) approach to support project participants to exploit such experiences which ...

The success of antiretroviral therapy (ART) for HIV infection, though widespread and resounding, has been limited by inadequate adherence to its unforgiving regimens, especially over the long term. This article summarizes the literature on behavioral interventions to promote ART adherence and highlights some of the most recent and innovative research on patient education and case management, mo...

In this paper we describe the development of the Mental Health-Patient Information Management System (MH-PIMS), which is an information management system designed for use in a modern, primarily community-based, mental health service. MH-PIMS is a computerised database which was designed by clinicians and is supported by a case management system and complementary patient record set-together call...

The contracting-out of job brokerage and case management services is a major international trend in the reform of the Public Employment Service. Instead of a public agency, private providers are contracted to deliver these services for the jobseekers. Australia and the Netherlands have contracted-out (almost) all of this formerly core public service. The U.K. has introduced so-called Employment...

Through the course of this paper we define Business Case Management and its characteristics, and highlight its link to knowledge workers. Business Case Management combines knowledge and process effectively, supporting the ad hoc and unpredictable nature of cases, and coordinate a range of other technologies to appropriately support knowledge-intensive processes. We emphasize the growing importa...