Driven by the pervasion of privately owned mobile devices, in recent years, we witness a trend of consumers rather than enterprises increasingly diffusing technology innovations into work environments. Today, owners of ubiquitous technologies (e.g., smartphones, social networks) not only use them privately but also apply them on business purposes, which is known as Bring Your Own Device (BYOD) ...

This study examined how one US hospital implemented a mobile communication app to improve workplace communication. The hospital did not provide the technology, instead they asked their workers to use their own personal mobiles at work, through a permissive bring your own device to work (BYOD) policy. Using boundary theory, we conducted a constant-comparative analysis to examine the layers of bo...

Apple’s iOS is one of the major players in the smartphone market and it restricts installation of apps which are not from Apple app store. Users often resort to jailbreak their iPhones to break free from these restrictions. Considering jailbreaking iPhones is legal in the US; more devices are expected to be jailbroken in future. Jailbroken iPhones are making their way into enterprises, which al...

Das IT Management hat sich in den letzten Jahren von einem Management der rechentechnischen Infrastruktur, meistens dem Netzwerk, hin zu einem Service Management zur Unterstützung kritischer, verteilter Geschäftsprozesse in Unternehmen sowie der Verwaltung und produktionsnaher Prozesse entwickelt. IT-Umgebungen werden dabei durch Virtualisierung (Cloud Computing), durch Einbezug privater mobile...

Wireless networking has become very popular in recent years due to the increase in adoption of mobile devices. As more and more employees demand for Wi-Fi access for their devices, more companies have been jumping onto the "Bring Your Own Device" (BYOD) bandwagon[1] to appease their employees. One such example of an enterprise wireless infrastructure is the George Washington University’s GWirel...

Customer Relationship Management (CRM) is a key element of modern marketing strategies. One of the most practical way to build useful knowledge on customers in a CRM system to produce scores to forecast churn behavior, propensity to subscribe to a new service... In AMEA zone (Asia, Middle East and Africa zone), the context of fierce competition may represent a higher percentage, and particularl...