Business Process Management (BPM) has been identified as the number one business priority by a recent Gartner study (Gartner, 2005). However, BPM has a plethora of facets as its origins are in Business Process Reengineering, Process Innovation, Process Modelling, and Workflow Management to name a few. Organisations increasingly recognize the requirement for an increased process orientation and ...

Business Process Management (BPM) research resulted in a plethora of methods, techniques, and tools to support the design, enactment, management, and analysis of operational business processes. This survey aims to structure these results and provides an overview of the state-of-the-art in BPM. In BPM the concept of a process model is fundamental. Process models may be used to configure informat...

(2014) Ten principles of good business process management. Notice: Changes introduced as a result of publishing processes such as copy-editing and formatting may not be reflected in this document. For a definitive version of this work, please refer to the published source: Abstract Purpose – The purpose of this paper is to foster a common understanding of business process management (BPM) by pr...

Managing and supporting the collaboration between different actors is key in any organizational context, whether of a hierarchical or a networked nature. In the networked context of ecosystems of service providers and other stakeholders, BPM is faced with different challenges than in a conventional hierarchical model, based on up front consolidation and consensus on the process flows used in co...

Contemporary business process management technology has successfully been implemented to streamline and coordinate administrative business processes. The use of this type of technology to automate processes in complex manufacturing is however less mature. In this paper we discuss the research challenges and requirements for the application and extension of business process management concepts a...

To optimise business processes is a very complex task. The goal is double: to improve productivity and quality. The method, developed in this paper, is composed of 4 steps : the first one is the Modelling step (to describe the business process in a very rigorous way), then a conceptual optimisation (supported by evaluation and simulation tools) to improve the business process structure (to make...

Recent research activities in the field of TEL have created a new awareness for intelligent learning infrastructures. To foster the usage of innovative TEL in the workplace, it must be integrated into organizational business operations and aligned with their learning requirements. Being the semantic interface of organizational ICT infrastructure, business processes represent the potential linka...

Requirement elicitation is one of the earliest phases of a requirement engineering lifecycle. However, even though years of research have gone into seeking machine support for requirements engineering, the methods used are still highly manual and the vision of automatic transfer of business analysis requirements into IT systems supporting the business is still far from reach. On the other hand,...

This chapter deals with advanced concepts for the configuration and management of business process variants. Typically, for a particular business process, different variants exist. Each of them constitutes an adjustment of a master process (e.g., a reference process) to specific requirements building the process context. Contemporary Business Process Management tools do not adequately support t...