background a model of quality management called strategic collaborative quality management (scqm) model was developed based on the quality management literature review, the findings of a survey on quality management assessment in healthcare organisations, semi-structured interviews with healthcare stakeholders, and a delphi study on healthcare quality management experts. the purpose of this stu...

The paper analyses human capital investments and their relation to company performance in Croatia. Human represents an inevitable element recognising measuring organisation’s values supporting its business excellence. results obtained show that training extra bonuses or salaries are positively correlated with excellence, as well a significant difference the mean of per employee between high mod...

Business and Organizational Excellence, 34(4), 2015, pp. 18-30. DOI: 10.1002/joe.21611 Business Models for e-Health: Evidence from Ten Case Studies Chris Kimble Abstract An increasingly aging population and spiraling healthcare costs have made the search for financially viable healthcare models an imperative of this century. The careful and creative application of information technology can pla...

This paper reviewed the relationships between the Knowledge Management (KM) activities and its perceived benefits in the knowledge based organizations. KM activities include: knowledge identification, knowledge acquisition, knowledge application, knowledge sharing, knowledge creation and knowledge preservation. And the perceived benefits of KM are fast customer responsiveness, operation excelle...

Even a cursory review of the various business and management sub-disciplines in the post-war period reveals the ebb and flow of a whole series of management and organisational innovations: the 1980s heralded the rise of ‘Quality Circles’, ‘Portfolio Management’, MBWA (‘Management by Wandering Around’), and the focus on ‘Excellence’, to name but a few; in the 1990s the fashionable themes shifted...

The notion of “Software Excellence”, i.e., excellence in all aspects of the creation and application of software in the general organizational context, has been modeled in this paper after the European Quality Model. The logic of the model is that in any Software Producing Unit (SPU), Leadership driving Policy & Strategy, SPU People Management, End-user Management, Resource Management and Proce...

The purpose of this study is to empirically assess the six-sigma (6 ) project presently used in organizations and to examine their impact on the business excellence model, known as European Foundation for Quality Management (EFQM). Six sigma affects on the five constructs of the EFQM model; namely leadership, strategy, people, partners and suppliers and processes. In this paper, a real case stu...

A. Ganek K. Kloeckner Information technology has become a key enabler for businesses in a wide variety of sectors (such as banking and health care) and is increasingly used to deliver their services. For these businesses, service excellence is increasingly a competitive differentiator, as customers need to rapidly adapt to changing conditions in the marketplace and create and deploy new service...

This article recalls the business process discussion between Carr, who stated that IT does not matter, and Smith and Finger, who proclaimed the opposite. In the end, both visions agreed that IT (or process deployment) counts, but must follow the business strategy (or process modeling). The present study broadens the discussion towards business process maturity, which is a more recent perspectiv...

1. The foundation of a value-added HR function is a business strategy that relies on people as a source of competitive advantage and a management culture that embraces that belief; 2. A value-added HR function will be characterized by operational excellence, a focus on client service for individual employees and managers, and delivery of these services at the lowest possible cost; and 3. A valu...