This study extends research on the social performance of microfinance institutions. The research methodology is based on Grameen Progress out of Poverty Index™ (PPI™) for Cambodia applied to a sample of borrowers randomly extracted from a Cambodian microfinance institution's loan portfolio. Dataset has been directly collected through in-house interviews. Main questions discussed here are: (1) I...

The outsourcing of financial services has been growing during last decades.Inspite of expanding managers awareness about this subject,most of outsourcing projects have been lost due to qualifative decision critera and ignorance of environmental circumstances. The purpose of research is to design a model for making decision about outaourcing activities in banking system.From the point of purpos...

nowadays, internet technology provides an opportunity for banks and financial institutions to take advantages in dynamic and competitive turbulent environment in their favor. in addition, considering the importance and status of internet banking and growing trend of it in the country in recent years, now banks and financial institutions have found that maintaining status and effective developme...

This paper examines the impact of restricting credit to payday borrowers. Using administrative banking data from over fifteen thousand online payday loan users, I exploit a natural experiment surrounding a 2013 U.S. Department of Justice initiative known as Operation Choke Point (OCP), which unexpectedly shut down dozens of online payday lenders. Using a difference in differences framework, I f...

I magine a small group of people, each of whom borrows money from a financial intermediary. The intermediary does not require collateral because the borrowers are relatively poor and do not own much property. Instead, the intermediary requires group members to be jointly liable for each other’s loans. That is, if a member defaults on a loan, the rest of the group is liable for the remainder of ...

Clients are the vital artery of every industry and business. Maintaining these customers is one of the most important tasks of any business, especially banks.  The  specific needs  of  customers and  the increasing compe- tition in the banking services market have led banks to create structures that can respond flexibly to these needs. Obviously, one of the important points is that moving to th...

Clients are the vital artery of every industry and business. Maintaining these customers is one of the most important tasks of any business, especially banks.  The  specific needs  of  customers and  the increasing compe- tition in the banking services market have led banks to create structures that can respond flexibly to these needs. Obviously, one of the important points is that moving to th...