This paper demonstrates how an institution of higher education, explicitly Kazakhstan Institute of Economics, Management and Strategic Research, KIMEP, can apply the Quality Function Deployment (QFD) to translate Voices of Customer (VoC) into program requirements. The student needs and requirements were identified to develop the foundation in delivering quality curriculum and services in higher...

In today’s fast-paced global economy, time to market constraints are demanding that companies produce their products more quickly and with higher quality. This has driven a shift from inspection based quality where defects are found and repaired, to design based quality where defects are prevented from ever occurring. Through QFD, design of experiments, detailed failure mode analyses, and other...

In order to better serve the users of wood desks in open-plan offices, Kano model is used analyze problems encountered by office. Combined with quality function deployment (QFD), this study conducted an analysis weighted average users’ needs and importance engineering measures product technical characteristics. The proposed system uses integrated Kano–QFD identify specific scene experience a mo...

The study explores the tradeoff between efforts to benchmark on product-development practices and be customer focused in the implementation of a quality-improvement method. The results of a survey of thirtythree firms' experience with quality function deployment (QFD) reveal that benchmarking on how competitors, peers, or role models develop products facilitates process improvement but hinders ...

Quality Function Deployment (QFD) is a systematic approach used by companies and organizations to meet customer requirements. The success of a QFD analysis is largely based on the quality of the voice of the customer, namely the customer requirements and their importance ratings. On the other hand, ABET, incorporated as the Accreditation Board for Engineering and Technology, Inc., is a non-gove...

In this paper, an approach that attempts to improve conventional quality function deployment (QFD) technique in terms of effective design knowledge handling in product concept development is proposed and described. For this purpose, a QFD-enabled product conceptualisation system was established. It consists of three cohesively interacting modules, namely, design knowledge elicitation module usi...

Intense competition and sophisticated customer needs have resulted in the development of more complex products with a shorter lead time to market. One of the key factors in product development concerns the understanding and management of complex relationships between customers’ needs and technical requirements. Usually these complex relationships are expressed using imprecise descriptions in th...