A variety of reference models such as CMMI, COBIT or ITIL support IT organizations to improve their processes. These process improvement reference models (IRMs) cover different domains such as IT development, IT Services or IT Governance but also share some similarities. As there are organizations that address multiple domains and need to coordinate their processes in their improvement we prese...

Perkembangan teknologi di segala bidang kehidupan dirasakan semakin terus berkembang, salah satunya informasi (TI) dimana dalam menjalan suatu organisasi perlu adanya sistem TI yang baik, diperlukan evaluasi atas penggunaan agar pengelolaan dapat berjalan secara efektif dan efisien. Yayasan Baitul Maal PLN Unit Induk Pembangunan Kalimantan Bagian Barat (YBM PLN) didirikan dengan tujuan untuk me...

A variety of process improvement reference models (IRM) like CMMI, COBIT or ITIL support IT organizations. These reference models cover different domains such as IT development, IT Services or IT Governance but also share some similarities. There are organizations that address multiple domains and want to use different IRMs. As IRMs are described in different structures and are using different ...

Problem statement: There are several IT best practices and IT standards, which are independently supporting enterprises. Some of them have similarities and other differ from each other. This study discusses these best practices and standards in contrast with ITIL. Approach: CMMI, CobiT, eTOM, ISO 9000, ISO/IEC 17799, Malcolm Baldrige and Six Sigma will be introduces along with ITIL. Results: Th...

There are various IT frameworks and best practices supporting Information Systems. Each has its own strenghts but none of them satisfies all of the IS requirements independently. In this paper we are studying the possibilities of pooling of the most used frameworks: ITIL, Cobit, PMbok, CMMI, ISO 27001, Val IT and eTOM. The result of this paper is meant to present a Unified Maturity Model combin...