background and purpose   methods   results   conclusion:   key words   journal of medical education fall 2006; 10(1); 3-10 : q uality g ap , e ducational s ervices , s tudent , b andar a bbas negative quality gap means students’ expectations are more than their perceptions. so improvements are needed across all of the five dimensions. : the results demonstrated that in all of the five servqual ...

One way to enhance the success of supply chain is through the adoption of e-logistics. Much literature discusss the success stories of supply chain, it is however lacked of the determination of its success factors in the e-logistics environment. Extranet is considered as an enabler/system that could enrich the betterment of service quality in e-logistics. This paper identifies four success fact...

In recent years, the attention that the European Community has focused on the education sector has produced a new university commitment addressed to quality aspects for all education related services. In fact, a quality oriented service requires excellence in the design and planning of service activities, as well as during its delivering and also for the adopted service performance evaluation m...

As information literacy is a key competence of the information society, information literacy instruction in public as well as academic libraries is crucial. Today, librarians do not only act as providers of information but also as educators of the information society’s citizens. This study aims to assess the perceived quality of information literacy instruction in libraries of Canada’s informat...

As information literacy is a key competence of the information society, information literacy instruction in public as well as academic libraries is crucial. Today, librarians do not only act as providers of information but also as educators of the information society’s citizens. The rapid development of information and communications technologies is constantly changing the way we interact with ...

Service is an activity that interactive between communities aims to provide satisfaction and comfort. To achieve this goal, it necessary improve the quality of services as well in Hajj registration service. The purpose study was analyze level with Registration Services using Fuzzy Quality (Servqual) Importance Performance Analysis (IPA) methods. data collection technique used 100 questionnaires...