Purpose – The study aims to propose a methodology with systematic metrics for logistics service providers (LSPs) to develop their environmental sustainability performance in the context of green supply chain management. Design/methodology/approach – An integrated analytical approach which combines Analytical Network Process (ANP) with Quality Function Deployment (QFD) is proposed to develop LSP...

The paper attempts to integrate the Quality Function Deployment (QFD) method in the New Product Development (NPD) cycle. We propose a methodology to evaluate the voice of the customers in designing innovative products. The results presented after applying the methodology focus on the first stage of requirements capture for both the design phase and for the development of the actual product phas...

The paper is concerned with the problem of the `̀ prioritization’ ’ of technical design characteristic s of a product. An interactive algorithm has been developed with the aim to better support the engineering design process by means of quality function deployment (QFD). The algorithm tries to soften customer approach to QFD in those situations in which customers are not able to give a `̀ signifi...

Sustainable supply chain management (SSCM) provides economic, social end environmental requirements in material and service flows occurring between suppliers, manufacturers and customers. SSCM structure is considered as a prerequisite for a sustainable success. Thus designing an effective SCM structure provides competitive advantages for the companies. In order to achieve an effective design of...

The idea of sustainable development (SD) forces companies to combine the quality products with simultaneous care natural environment. These actions should start product design process. aim study was create a modified method Quality Function Development (QFD-CE), which will support new or improve existing on market. In proposed integrates techniques such as: SMARTER method, brainstorming (BM), s...

Quality function development (QFD) is a planning tools used to fulfill customer expectation and QFD is a systematic process to translating customer requirement (WHATs) into technical description (HOWs). QFD aims to maximize customer satisfactions related to enterprise satisfaction. The inherent fuzziness of relationships in QFD modeling justifies the use of fuzzy regression for estimating the r...

The key factors in the decision-making process are uncertainty, probability, and impact. appropriate construction methods must be selected based on review safety requirements, which to adjusted accordingly depending highly uncertain continually changing technological requirements. evaluation of method should account for various technical characteristics method, including changeable risk reducti...

Quality function development (QFD) is a planning tools used to fulfill customer expectation and QFD is a systematic process to translating customer requirement (WHATs) into technical description (HOWs). QFD aims to maximize customer satisfactions related to enterprise satisfaction. The inherent fuzziness of relationships in QFD modeling justifies the use of fuzzy regression for estimating the r...

This article constructs a distribution’s location model, from the perspective of a firm’s customers, suppliers, and employees, by applying a systematic quality function deployment (QFD) approach. The proposed approach aims to assist a distribution company’s location decision in selecting an optimal location that satisfies the overall location requirements. The QFD procedure began by collecting ...