Communication services are currently confronted with large changes due to the price erosion of services and entering new service providers. The gap is filled with different services that are hoped to be successful in the near future. The problem, however, is that firms do not necessarily know what their customers value. One solution to the problem is building a customer value model. This paper ...

In this article, we propose a new conceptualization of strategic alignment leading to the proposal of a new model: the Translated Strategic Alignment Model (TSAM). We adopt a grounded theory approach, while studying three corporations. We then extend our research to other corporations through a Delphi method with five experts (IS consultants). The model of strategic alignment that we propose in...

As the number of new products developed by new technologies has increased, the importance of the commercialization of new technology products has become crucial to manufactures in the successful delivery of valuable new products and services. This study classified success factors for commercialization of new products and analyzed which factors should be primarily considered. Based on the litera...

We investigate the evolution and state of the art of augmented reality games in order to develop a classification. In research, games are one of the fewest considered application areas of augmented reality. Relevant works often use a hands-on approach or look at isolated phenomena and form an inconsistent field of study. We use insights from a comprehensive literature review and an application ...

maintenance is one of the systems which can play an essential role in the success of manufacturing and services systems. one of the most maintenance innovative approaches is agile maintenance. based on this approach, organizations integrate maintenance concepts with agility features such as: flexibility, agile and fast move, etc and also are trying to provide one hundred percent preparing equip...

*Correspondence: [email protected] School of Science, Hebei University of Engineering, Handan 056038, China Abstract Uncertain set is a set-valued function on an uncertainty space, and attempts to model unsharp concepts. Membership function is used to describe the membership degree that a value belongs to the uncertain set. In order to estimate the membership function for an uncertain set via...

We empirically explored the implication of hard decisions in the context of the management of global software development (GSD) teams. We hypothesized and empirically tested our belief that hard decision making in conventional development projects is very similar to GSD and differences arise from the nature of the relationship and the ranking of issues. Findings from a Delphi study illustrated ...

A Web-enabled hybrid approach to strategic marketing planning is established in this paper. The proposed approach combines the group Delphi technique with a Web-based expert system, called WebStra (developed by the author), to support some key stages of the strategic marketing planning process. The Web-enabled approach is based upon client–server architecture that enables the sharing and delive...

This paper reports on a Delphi study undertaken by a health librarian and two midwifery professionals, to determine the research priorities of midwives working in NHS Highland. Six important topics were identified: workforce issues, second stage of labour, obesity in pregnancy, women’s expectations of pregnancy and of childbirth, place of birth, and breastfeeding. Related evidence was examined ...

The use of online interactive questionnaires is an interesting example of human-computer interactions mediatizing human interactions to support the emergence of collective intelligence. To better understand these interactions and their various effects, we propose to investigate the operating mode of interactive questionnaires. First, we recall what the questionnaires are made of in order to kno...