Trust is expected to reduce transaction costs and agency costs and thus influence the cost of credit for small businesses. Assessments of trustworthiness are based on the ability, benevolence and integrity of the owner manager. The study examines whether lending managers’ assessments of the trustworthiness of SME owner managers are associated with the interest rate charged. Data were obtained f...

social responsibility is a collection of duties and commitments the organization should undertake to preserve, treat and help the society in which it operates. the aim of this study was to investigate the effect of experience mediator on the relationship between managers' social responsibility and customer loyalty in sport clubs. the research method was correlation- survey. the statistical...

Trust is expected to reduce transaction costs and agency costs and thus influence the cost of credit for small businesses. Assessments of trustworthiness are based on the ability, benevolence and integrity of the owner manager. The study examines whether lending managers’ assessments of the trustworthiness of SME owner managers are associated with the interest rate charged. Data were obtained f...

Trust is a significant enabler for intercultural communication in project teams. Researchers and practitioners, therefore, need to know which factors might enhance trust communication. Contributing the yet limited number of studies field multicultural teams, this research theoretically analyzes empirically investigates enablers focusing on emotional intelligence, empathy, interaction, transpare...

The availability and adoption of open protocols allow applications to integrate Web services offered by different providers. Moreover, simple services can be dynamically composed to accomplish more complex tasks. This implies the delegation of both tasks and permissions. In fact, delegation is intertwined with some notion of risk, on the one hand, and trust, on the other hand. Well founded soci...

Otel işletmeleri gibi hizmet işletmelerinde, işgören tatmini müşteri pek çok olumlu sonuç yaratmaktadır. Bu nedenle işletmelerinde çalışanların iş tatminlerini hangi faktörlerin etkilediğini belirlemek önemlidir. araştırmanın amacı yöneticilerin sözsüz iletişim becerileri ve işgörenlerin yöneticilerine güvenlerinin otel çalışanlarının tatminleri üzerindeki etkisini belirlemektir. Ayrıca bu araş...

Employee Trust and Workplace Performance We explore the relationship between employee trust of managers and workplace performance. We present a theoretical framework which serves to establish a link between employee trust and firm performance as well as to identify possible mechanisms through which the relationship may operate. We then analyse matched workplace and employee data in order to asc...

Trust has been reported as a key role in ebusiness, especially for a monetary based system like ecommerce. Therefore, many previous studies have been conducted to investigate the antecedents and consequences of consumer trust. But there has been little work done on establishing sensible solutions for leveraging consumer trust. Furthermore, previous studies in managerial trust have not demonstra...

Purpose: The aim of this study was to identify the factors of formation and consequences of collective trust in schools. Methodology: The present study was conducted using a qualitative method using data foundation theory. The statistical population included education professionals and knowledge-based companies. The research sample consisted of 12 experts and experts in the field of education ...

CRM literature has considered the role of relationship quality (satisfaction, trust and commitment), but its respective effects on relationship maintenance (retention) and relationship development (cross-buying) are unnoticed. This research proposes an integrated model of CRM and investigates its impact on relationship quality, relationship maintenance, and relationship development. Specificall...