This paper examines the shifting role of perceived value and satisfaction in the formation of loyalty over the duration of a relationship life cycle. Drawing on a sample of online shoppers in Taiwan, the results show that the association between loyalty intention and shopping experiences conforms to an S-shaped growth curve. Customers’ intentions to stay with a website appear to be influenced b...

Customer satisfaction is the result of product quality and viability. The place of the perceived satisfaction of users/customers for a software product cannot be neglected especially in today competitive market environment as it drives the loyalty of customers and promotes high profitability and return on investment. Therefore understanding the importance of requirements as it is associated wit...

Prediction markets have been adopted to forecast events (trends) and manage risks related to the events in different projects. This paper scrutinises the first prediction market system (PMS) established in Taiwan, which shows favourable accuracy of the PMS in predicting infectious diseases comparing with expected value of historical data for the same period. It further analyses the incentive st...

This study examined the construct of perceived authenticity in the context of travel and tourism identifying its linkage with a destination’s image and relationship with visitors. Focus group and interviews were conducted with 11 public relations practitioners of a cultural and eco-archaeological theme park in Mexico to understand their role and responsibilities in developing and promoting the ...

By presenting tourists with real-time information an increase in efficiency and satisfaction of their day planning can be achieved. At the same time, real-time information services can offer the municipality the opportunity to spread the tourists throughout the city centre. An important factor for success is if we can influence tourist day planning. Therefore we studied how tourists could be pe...

Th e aim of this study is to assess the impact of a several factors on satisfaction with a visit to water-based natural attractions. After reviewing relevant studies, it was hypothesized that satisfaction is infl uenced by push motivations, pull motivations, on-site experience, perceived quality and perceived values of visit. As a method of data reduction, the factor analysis based on principal...

Private Protected Areas (PPAs) often use wildlife-based ecotourism as their primary means of generating business. Achieving tourist satisfaction has become a strong driving goal in the management of many PPAs, often at the expense of biodiversity. Many extralimitral species, those which historically did not occur in an area, are stocked in PPAs with the intention of increasing ecotourism attrac...

The aim of the current study was to investigate the perceived psychic distance of potentialtourists in relation to Iran as a tourism destination. The concept of psychic distance refersto perceived similarities/ differences between specific destination and tourist's homecountry. The members of couch-surfing virtual community participated in this study. Thestatistical data were collected by conve...

This empirical study of business-to-business professional services examines, for the first time, the relationship between four key post-purchase constructs: perceived performance, satisfaction, perceived value, and repurchase intentions, in a causal path framework. Furthermore, this is one of the few studies to attempt to disaggregate performance into its component dimensions, and assess the in...