Total quality management (TQM) has been widely and successfully implemented and is considered as a strategic and operational tool to gain competitive edge through increased performance and customer satisfaction. However, developing countries, especially Pakistan is still lagging behind to adopt TQM as a strategic tool to optimize its performance. Public health care in Pakistan is one of the mos...

This study examined maladaptive perfectionism (concern over mistakes, doubts about one’s ability to accomplish tasks, and failure to meet high standards) as both a mediator and a moderator between adult attachment (anxiety and avoidance) and depressive mood (depression and hopelessness). Survey data were collected from 310 undergraduates and analyzed using structural equation modeling (SEM) met...

User’s continuance intention is vital to the future of mobile social apps (i.e. applications) with rapid development and intensive competitions among their providers. We draw on the theory of flow experience and switching cost to build an integrated model to explain factors influencing users’ continuance using intention. Our model is tested by survey and Structural Equation Model (SEM) in the m...

This paper investigates the factors determining the Malaysian banking consumers’ perception on ebanking transactions. A research framework was developed to testify the statistical relationships among consumer perceptions on e-banking transaction. Factor analysis was performed to extract and decide on the number of factors underlying asset of measured variables of interest. Structural equation m...

This study investigated the function of social supports and computer self-efficacy in predicting high school students’ perceived effect of computer use. The study was survey method to collect data. The questionnaires were distributed to the high school students in Taiwan. 620 questionnaires were distributed and 525 questionnaires were gathered back with 84.67% return rate. The results of struct...

This research has proposed a conceptual framework to investigate the effects of customers’ perceived service quality, trust, and customer satisfaction on customer loyalty. To test the conceptual framework, structural equation modeling (SEM) has been used to analyze the data collected from 304 customers of a major private telecommunication company operating in Bangladesh. The results of the stud...

The present paper analyses the influence of entrepreneurial orientation (integrated approach) and its dimensions (individual approach) on hotel performance. We pose a structural equation model (SEM) Partial Least Square (PLS) through Smart PLS 3.1.9 on a dataset obtained by means of a questionnaire emailed to 102 hotel directors between January and June 2014. The most relevant contribution of t...

With the tremendous growth of self-service technologies (SSTs) in many industries, SSTs in the context of service provision are recognized as more effective and important technologies to minimize investment costs and maximizes service quality. By means of reviewing and integrating literature in several fields, the present paper attempted to provide an understanding of this relationship in terms...

To create a safe work atmosphere, it is essential to control the spread of unsafe behaviors among construction workers. Based on group behavior theory, the relationship between the influence factors and means of spreading unsafe behavior among construction workers is verified using a structural equation model (SEM) and multiround research data. According to the research, (1) spreading methods o...

As global green trends became more prevalent, green marketing also developed into an important issue. Although prior literature explored the main factors affecting green trust, it was inconclusive as to how environmental friendliness could affect the green trust in green marketing. This study aims to focus on the positive influence of environmental friendliness on green trust, and explore the m...