Integration and upgrade phases of an information systems project are as critical to an organization as the first time the system is implemented. In order to make the ex-post implementation of an IT project completely successful and sustain the adopted information systems, the basic definition of success needs to be extended to include customer satisfaction factors as well as vendor capabilities...

The production of a process is expected to meet customer demands, specifications or engineering tolerances. The ability of a process to meet these expectations is expresed as a single number using a process capability index. When the quality of the products relates to more than one characteristic, multivariate process capability indices are applied. As it is known, in some circumstances we are ...

Conventionally, a market research and strategy for product depends on the interviews an explicit cluster/society to identify customer’s needs. Customer-created information (CCI), such as call-center data, online reviews, social media posts, provides opportunity recognize needs more efficiently. Moreover, developed conventional approaches are not compatible with large CCI datasets because most o...

Many companies invest great efforts into achieving appropriate organization and through it better quality of products and services. They try to achieve this in a systematic way following the standard iso 9000. Implementing iso is a management decision that requires consideration of company’s operations, strategy, staff and, most importantly, customers. The theoretical part of the research is fo...

Ceramic is one of the highly competitive products in Thailand. Many Thai ceramic companies are attempting to know the customer needs and perceptions for making favorite products. To know customer needs is the target of designers and to develop a product that must satisfy customers. This research is applied Kansei Engineering (KE) and Data Mining (DM) into the customer driven product design proc...

Supply chains increasingly have to cope with heterogeneous customer needs related to the performance areas of supply chain management (SCM), e.g. delivery reliability, delivery time, and availability. ‘One-size-fits-all’ supply chains that are predominant in reality are often not very effective and efficient. In order to better meet customer needs, supply chains can be segmented so that they ha...

The Fixed Routes Problem is a variation of the Vehicle Routing Problem in which the routes that have to be constructed will be operated unchanged for an extended period of time while the customer demands within that period will vary. If, in a delivery scenario, a vehicle cannot satisfy the demand of a customer it musts return to the depot for replenishment before continuing its route. The fixed...