In December 2019, the global health crisis caused by Coronavirus Disease (COVID-19) began in China, catching world unawares and unprepared [1].

The article substantiates the use of a systems approach to processes about business model switching in small businesses, as this was not previously demanded before pandemic. In regard, it is concluded that study strategic shifts made by businesses different segments economy an important new stage development approach.
 This paper proposes adapting matrix distinguish crisis states for accor...