Purpose While service-dominant logic proposes that all “Goods are a distribution mechanism for service provision” (FP3), there is a need to understand when and why a firm would utilise direct or indirect (goods) service provision, and the interactions between them, to co-create value with the customer. Methodology/ Approach Three longitudinal case studies in B2B equipment-based ‘complex service...

The increasing adoption of service oriented architectures across different administrative domains, forces service providers to use effective mechanisms and strategies of resource management in order for them to be able to guarantee the quality levels their customers demands during service provisioning. Service level agreements (SLA) are the most common mechanism used to establish agreements on ...

Précis:This debate article highlights some charac-teristics, progresses and challenges of the Iranian health system. Integration of medical education and health service provision, con-trol of some important communicable and non-communicable disease, some health ini-tiatives and health financing system have been discussed from the viewpoint of ex-managers of the system.

BACKGROUND This study considers the factors that affect service provision for individuals who present to out-of-hours (OOH) primary care services in the Republic of Ireland and Northern Ireland. The organisations under consideration are known as OOH co-ops. Specifically, an individual can potentially receive one of four services: nurse advice, doctor advice, a treatment centre consultation or a...

this paper focus on the impact on the performance of health workers at village and township levels in the provision of a government stipulated package of basic public health service, which adopted the performance-related contracts mode.the concept of balanced scorecard was adopted and developed to gather the 11 evaluation indicators distributed in four quadrants. these were implemented using on...

A very important issue for the introduction of 3G networks, is the flexible and ubiquitous service provision. Basic factors for the achievement of this goal are the introduction of open interfaces for the service accessibility to network information and reconfigurability. This necessitates the introduction of a generic framework for the overall service provision management and respective reconf...

AIMS To determine the costs and effectiveness of an anticoagulant nurse specialist service compared with a conventional consultant service based on two hospital sites in northwest Hertfordshire. METHODS Sequential design comparing retrospectively the conduct and outcomes of a consultant service with a nurse specialist service over two six month periods. In each of the six month study periods,...