We study large-scale service systems with multiple customer classes and many statistically identical servers. The following question is addressed: How many servers are required (staffing) and how does one match them with customers (control) in order to minimize staffing cost, subject to class level quality of service constraints? We tackle this question by characterizing scheduling and staffing...

Recently, Service Discovery protocols in MANET have gained special attention from the research centers. In existing method, Service discovery protocols in mobile networks does not guarantee load balancing on routing paths between service providers and service requesters. It does not guarantee the performance attributes to service requesters and service providers. It permit to satisfy some perfo...

This study examines determinants of the service expertise and service quality of customer service representatives (CSRs) working for call centers which have become a firm’s typical service encounter. More specifically, as such determinants, the study proposes customer knowledge accumulated in electronic knowledge repositories (EKRs) as a digital knowledge source along with expertise location as...

this paper has been offered a technique for proper locating of taliya company’s sales shops and the supporting service centers. the researcher has discussed to know the related fundamental elements through library researches, interviews with taliya professionals which are classified in two main categories of attributes and constraints. the attributes are consisting of marketing & customer’s sat...

introduction: in recent years spatial justice has gained special importance among planners and geographers. since the urban public services form the structure, shape and the nature of the physical, social and urban space, inequities in their distribution cause irreversible negative effects on the structure and the nature of city and social segregation of the people, and serious challenges in th...

background: in-service training courses are one of the most available programs that are used to improve the quantity and quality level of the staff services in various organizations, including libraries and information centers. with the advent of new technologies in the field of education, the problems and shortcomings of traditional in-service training courses were replaced with virtual ones. ...

The rapid growth in demand for cloud services has led to the creation of large-scale data centers, which allows application service providers lease center capacity deployment as per user requirement terms quality (QoS). These centers consume a lot electrical power contributes increased operating costs and carbon dioxide emissions. In addition, modern computing environments must provide QoS thei...