the position of financial organization would be increasingly decisive in the next decade in view of the frightening competition. with the increasing number of businesses and growing competitions today, each organization wants to be the customer’s first choice and try to satisfy them for getting loyalty for their future endurance in the market.  however, it is open to ask whether the organizatio...

The purpose of this paper is to analyze the effect of a particular control doctrine applied to the service mechanism of a queuing process with lapse. It is assumed that the service discipline is FCFS (first come, first served), arrival process is Poisson, service time distribution is exponential, service process is one phase and the capacity is infinite. It is also assumed that the customer may...

This investigation deals with M/M/R/N machine repair problem with R non-reliable service stations which are subjected to unpredictable breakdown. 1here is provision of an additional server to reduce backlog in the case of heavy load of failed machines. 1he permanent service stations repair the failed machines at an identical rate m and switch to faster repair rate when all service stations are ...

A compelling argument raised by Bolton and Oliver, states that only customers’ assessment of continuously provided services, which may depend on performance-only evaluation, deserves attention. As libraries are services provided continuously and considered in general to be a public service, it is important to research this issue. Thus this paper discusses four research problems based on quality...

organizational science is moving toward the development of a paradigm that can bridge the micro-macro gap in theory and research. in this research, public service motivation as a multi level construct is studied,using multi level approaches and by the means of hierarchical linear modeling (hlm) which is one of the multi level analysis techniques. random sampling method was employed in a standar...

Electronic services delivered over the Internet are gaining importance in the business world. This area has seen an increase in scientific interest over the past years under the labels “Internet of Services” and Web-service ecosystems. The paper develops a conceptual framework of actors and their roles in an open innovation system for a networked ecosystem of Web-services. The framework illustr...

Service organizations often struggle with the challenge of providing services to their clients in a cost-effective manner. This problem is particularly acute among health services organizations such as nursing homes. Research has shown that the cost and quality of services is negatively affected by low job satisfaction and high turnover among service workers. Resolving this problem requires a b...

Due to the rise of aging population, effective utilization of healthcare resources has become an important issue. With the advance of ICT technology, the application of tele-healthcare service has received more attention than ever. The main purpose of this research is to investigate how to conduct innovative design for tele-healthcare service based on user’s perspectives. First, the healthcare ...

Electronic services delivered over the Internet are gaining importance in the business world. This area has seen an increase in scientific interest over the past years under the labels “Internet of Services” and Web-service ecosystems. The paper develops a conceptual framework of actors and their roles in an open innovation system for a networked ecosystem of Web-services. The framework illustr...

Offering service bundles to the market is a promising option for service providers to strengthen their competitive advantages, cope with dynamic market conditions and deal with heterogeneous consumer demand. Although the expected positive effects of bundling strategies and pricing considerations for bundles are covered well by the available literature, limited guidance can be found regarding th...