ISO 9000 quality system certification has been widely applied around the world, but with mixed success. A review of the literature revealed gaps in research in this area of quality/operations management, particularly in the empirical testing of the effects of ISO 9000 certification on innovation performance. This study examines the impact of ISO 9000 certification on product and process innovat...

Japan has studied a new QMS model that can help companies to enhance their competitive advantages and to achieve sustainable growth in today's dynamic business environment. After four years of study, we developed a pair of national standards, JIS/TR Q 0005 "Quality management system Guidelines for sustainable growth", and JIS/TR Q 0006 "Quality management system Guidelines for self-assessment"....

J. Łuczak, Poznań Economic University Faculty of Cmmodity Science, Poznań, Poland R. Wolniak, Silesian University of Technology, Institute of Production Engineering, Zabrze, Poland The management systems in the Foundry in question were integrated by means of a quality management system according to ISO 9001 standard. This means that the quality management system is a basic management structure ...

This paper presents early results of a comparative study undertaken on a software project. The methods used for assessment included an ISO 9001 based audit checklist for software (SABS ARP 042), and the emerging ISO/IEC 15504 standard for software process assessment and capability determination. While the two methods focus on different issues, namely quality system compliance to ISO 9001 in the...

As a laboratory certified to ISO 9001:2000 and accredited to ISO 17025, rtech laboratories has incorporated an overall system for technical and quality management, which results in benefits observed in daily laboratory practices. Technical requirements were updated to include the addition of formal personnel training plans and detailed records, method development and validation procedures, meas...

ISO 9001 and ISO 9004 were created as a “consistent pair” of standards so that businesses that wanted to exceed the requirements of 9001 could use the principles of 9004 to move towards business excellence. In this paper, opinions from Canadian quality standardization experts were used to explore the needs of business against what is offered by ISO 9004 and to assist in the comparison of ISO 90...

Original scientific paper The paper is focused on analysis concerning Quality Management System (QMS) and innovation performance relationship in Montenegrin firms. In accordance with that we firstly present literature about innovations performance in ISO 9001 certified firms around the world. Some of these empirical studies prove a positive influence of ISO 9001 on innovation, while the others ...

This work describes a model for certification ISO 9001:2000 process of a software company. The Quality Management System (QMS) implementation in the company guided the fundamental processes of the software development, the organizational processes and the support processes, structuring all the practices in the company and extending its vision in relation to their own products, processes, collab...

This paper introduces an approach to this challenge being developed by a working group of the American Society for Quality, Education Division. Its fundamental concept is that the ISO-9000 approach to quality management, already being developed by leading schools, can be extended to individual learning. If properly set up and followed, a learner will establish, demonstrate, and continuously imp...