e-governance is related to the use of approprairte technology for increasing public relation that promotes democratic declaration of oponion and human independence, supporting of economical development & delivering services failry & efficiently. in order to achieve the aim in the it age, public institutions constrained to have digital portals. these portals should be privacy respected, devilver...

the purpose of the managerialism is economy, efficiency, effectiveness in provision public services. also it emphasizes to follow the market strategies instead of bureaucracy. due to increasing productivity of public services management by using flexible styles and public opinion, this approach has provided to response the problems of traditional theory of administration. negative aspects of ma...

Purpose – The purpose of this paper is to present a multi-faceted summary and classification of the existing literature in the field of quality of service for e-government and outline the main components of a quality model for e-government services. Design/methodology/approach – Starting with fundamental quality principles the paper examines and analyzes 36 different quality approaches concerni...

purpose: with the entrance of information and communication technologies (ict) in the context of libraries and with the development of electronic services, the evaluation of these kinds of services has become more important. the purpose of this study was to evaluate the quality of electronic services at the libraries of ferdowsi university of mashhad (fum) form the point of view of librarians –...

INTRODUCTION Health services quality has been the most important criteria of judging, and its improvement causes people's satisfaction of health systems. In a health system, public and private sectors provide services and typically have been effective in promoting health services quality of community. The aim of this study was to compare the quality of health services in both public and private...

background and objectives: services quality has become the major concern of policy-makers in the present rapidly growing consumer-oriented health industry. however, there is a major gap in the relevant literature in malaysia in this particular field. thus, this research attempted to narrow this gap by conducting a qualitative study to gain insight into quality of healthcare services in the mala...