introduction: implementation of hospital information system (his) depends on the complete organizational change in which most effective factors need to be considered. since the most important factor is human resources, training, survey, information and acceptance of the staff toward the his are also essential issues. we investigated the implementation of his in imam khomeini hospital. methods: ...

background and objectives: patient readmission is an important criterion in performance evaluation of healthcare settings. identifying the causes of the readmissions would help the policymakers in designing strategies for efficient management of health facilities. this stud aimed to explore factors contributing to readmission by sampling from an iranian hospital. methods: clinical records of 38...

background patients’ escape from hospital imposes a significant cost to patients as well as the health system. besides, for these patients, exposure to adverse events (such as suicide, self-harm, violence and harm to hospital reputation) are more likely to occur compared to others. the present study aimed to determine the characteristics of the absconding patients in a general hospital through ...

conclusions as the majority of the staff had average level of job satisfaction and emotional intelligence and others were lower than average, it seems necessary for authorities to explore the reasons for job dissatisfaction to prevent job burnout, depression and developing a sense of helplessness in the staff. it is also recommended to hold educational workshops for the staff especially who are...

background and objectives: many iranian public hospitals are faced with serious financial challenges such as shortage of income and heavy debts. nevertheless, many of the healthcare services are often remained unearned for not being included in the clinical records or patient bill, resulting in considerable loss of legitimate hospital in­come. given the limited studies in this area in iran, the...

the patient’s satisfaction as an important indicator evaluates the process of care and is a valid method for standardization of hospital services. this cross-sectional descriptive study has done to assess patient satisfaction of hospital services (shahed medical affiliated hospitals). in this study, 500 patients selected randomly and their satisfaction was measured by a standardized questionnai...

objective: patient satisfaction is one of the most important indicators for measuring the quality of emergency services and health care. the purpose of this study was to evaluate the patients’ satisfaction in the emergency department (ed) of sina hospital. methods: this descriptive, cross-sectional study was performed during one month in sina hospital in 2014. data were collected by a questionn...

background: outsourcing in healthcare is a cost-effective strategy that reduces costs and increases service quality. managers must attempt to outsource healthcare services using scientific methods. objective: this study is a strategic analysis of the outsourcing of health services in one specialty and subspecialty hospital in tehran. methods: this mixed method study (quantitative-qualitative) w...

background: applying prevention and control of infection (pci) standards in hospitals reduces probable risks to patients, staff and visitors; it also increases efficiency, and ultimately improves productivity of hospitals. objective: the current study aimed to determine the status quo of international standards of pci in hospitals located in the north of iran. materials and methods: this cross-...

a better understanding of factors influencing quality of medical service can pinpoint better strategies for quality assurance in medical services. this study aimed to identify factors affecting the quality of medical services provided by iranian physicians.exploratory in-depth individual interviews were conducted with sixty-four physicians working in various medical institutions in iran.individ...