Nowadays, belief in the criteria and conditions of interactions with an organization to promote customer relationships is somehow tied to the organizational performance, and its final goal is of great importance. In the literature on organizational behavior, this belief is defined as the “psychological contract”. The intention of this mixed research is to identify and discover the contents of p...

As e-commerce is steadily increasing every year, trust building has become an important research topic in e-commerce research especially in developing countries. In this study, trust in intermediary and trust in online sellers are separated. Antecedents of trust and trust transference between online sellers and the intermediary are also explored. Analysis of the data collected from a questionna...

Humans have a long history of coping with particular recurring risks. We expect natural selection to have resulted in specific physiological and psychological adaptations that respond well to these risks. Why, then, does it seem so difficult to communicate risk? We suggest that the human mind has been structured by natural selection to use a mental calculus for reckoning uncertainty and making ...

Using the Job Demands-Resources Model of Burnout as an organizing framework, this study examines multiple models of the antecedents of emotional exhaustion with the profession among IS workers via a new structural equation modeling software, WarpPLS. Data were analyzed from 293 IS professionals representing various industries across the United States. This study provides empirical evidence rega...

This study examines the influence of customer service policies on consumer purchase intentions in business-to-consumer (B2C) electronic commerce. Prior research findings proposed that practitioners could utilize these policies to influence their customers’ purchase intentions. Based on the psychological contract theory, this study conducted an experiment to examine whether customer service poli...

The current study examines the relationship between adult attachment style and both perceived psychological contract breach and affective organizational commitment in a sample of college students with employment experience. Attachment style is argued to be an individual difference factor that affects how an individual perceives organizational events based on theory and existing empirical resear...

Psychological contract is one of the most well-known terms in the field of human resources management. Used by many as an analytical tool to describe the employment relationship or a theoretical platform to understand employee responses to workplace changes, it is nonetheless an intriguing theme. Going through the relevant literature, the paper focuses not only on the internal working of the ps...

Current business environments are testing the relevance of the traditional psychological contract between employees and organisations. Commitment,, previously the cornerstones of many psychological contracts, is diminishing in importance as organisations pursue increasingly transactional relationships with employees and as employees move towards ‘protean’ careers. The question of whether these ...

This study explored the relationship between psychological contract breach and ethical decisionmaking intention. Previous studies analyzed the relation mainly from the Western cultural perspective, thus leaving the Eastern context. In this regard, the present study examined the cross-level moderating effect of ethical climate on variables at the individual level. Forty state-owned and private c...