This paper discusses the essences of total quality management (TQM) concept and identifies the principles of successful TQM implementation. It contrasts the Quality Seven (Q7) and the Management Seven (M7) tools commonly used in the TQM process. It also describes the Deming's quality management concept and his fourteenpoint management method. It briefly explains the similarities between softwar...

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What modes and domains of knowledge about data production processes are most critical for producing high-quality data? This study provides an answer to this question. Data are collected via questionnaire and analyzed using linear regression. The results show some similarities and differences in which knowledge variables are significant for various data quality dimensions. Three results are of p...

owever, to acknowledge that educators at all levels could do a better job of using data is only the first step. The articles that make up this newsletter show that there are almost as many ways of using data as there are people with different interests. Each article is rich in examples of how to use data for decisions involving instruction, alignment, school improvement, and policy development....

Business process models are a useful means to document information about structure and behavior of a business process. However, they do not aim at expressing quality information relating to business processes. Organizations are interested in the measurement and modeling of quality information for the enhancement of quality of business processes and supporting IT systems. This paper presents the...

Quality assurance is a serious issue for large-scale process modeling initiatives. While formal control flow analysis has been extensively studied in prior research, there is a little work on how the textual content of a process model and its activity labels can be systematically analyzed. It is a major challenge to classify labels according to their quality and consequently assure high label q...

This paper summarizes the development of the technologies used to produce high quality sprayed concrete layers by robotizing a commercial shotcreting machine and automating the process used in the tunnelling construction industry. The proposed method provides the control system with the information of the properties of the pumping process, controlling the quality of the concrete layer by adjust...

ISO 15189:2012 requires the use of quality indicators (QIs) to monitor and evaluate all steps of the total testing process, but several difficulties dissuade laboratories from effective and continuous use of QIs in routine practice. An International Federation of Clinical Chemistry and Laboratory Medicine working group addressed this problem and implemented a project to develop a model of QIs t...

In this paper we discuss how software quality assurance is realized in Rational Objectory. Although much support is given through guidelines and checkpoints, the tool fails to provide clear goals and metrics for quality assessments and it only partially supports the phases in a measurement program.

Evidence-Based Web Engineering (WE) is necessary in order to (1) help industry practitioners in making rational decisions about technology adoption and (2) increase the acceptability of WE methodologies. Particularly, empirical data should be provided to support traditional WE claims such as increased productivity or better quality of the applications deployed using a WE methodology. Unfortunat...