This article examines the role of management in business processes in relation to the process-oriented organization and strategy formation as a formal process (strategic planning). A questionnaire designed to measure these variables after the validity and reliability among a sample of 183 managers, officials and experts in working systems, information technology and strategic planning in major ...

according to several reports, in spite of huge investment on customer relationship management (crm), risk of implementing such projects is high. one of failure factors is having no method to assess crm success comprehensively. nowadays, classic financial methods are common ways for assessing marketing and crm initiatives. but, the mentioned models are unsuitable to assess investments like crm t...

BACKGROUND Many hospitals have taken actions to make care delivery for specific patient groups more process-oriented, but struggle with the question how to deal with process orientation at hospital level. The aim of this study is to report and discuss the experiences of hospitals with implementing process-oriented organisation designs in order to derive lessons for future transitions and resear...