using the effective management tools that are relevant tothe organization’s needs for excellence has become so important for thecompanies to improve their performances and then increase customersatisfaction and gain market shares. quality function deployment is anefficient and powerful tool in design, development, and planning of products.the main function of quality function deployment is conv...

this study investigated aligning organizational culture and staffing process of human resource management in the insurance company of iran. this study examined the impact of organizational culture types in quinn competing values framework model on staffing process of human resource management. statistical population encompassed 320 members of supervisors, middle managers, and senior managers in...

According to the World Health Organization (WHO) health care systems worldwide are faced with the challenge of responding to the needs of people with chronic conditions such as diabetes, heart failure and mental illness. Chronic disease management (CDM) is a systematic approach to improve health care for people with chronic disease. This paper studies two different approaches to the management ...

This special issue of Data & Knowledge Engineering contains extended versions of four papers selected from the best papers of the ‘‘International Conference on Business Process Management: On the Application of Formal Methods to Process-Aware Information Systems’’ that took place in Eindhoven (The Netherlands) in June 2003. To put the contributions to this special issue into a wider perspective...

Scenario planning is a widely accepted management tool for decision support activities. Scenario planning, development, organisation, analysis, and evaluation are generally quite complex processes. Systems that purport to support these processes are complex and difficult to use and do not fully support all phases of scenario management. Though traditional Decision Support Systems (DSS) provide ...

Process management concepts have been present within the modern organizational development since its early days. Since then, we have been able to detect many changes, challenges and improvements that occurred in the field during the past century with the primary aim remaining unchanged: defining and optimizing organizational processes in order to achieve better business results. This paper disc...

Due to a lack of consistence among different components of management systems, there is a barrier limiting an effectiveness of organizational functionality in the present business world. St. Gallen School has offered Management Process Architecture Framework as a base helping with achievement of the consistence among the management systems. Dividing the base into three levels: strategy, process...